Customer Service High School
Resume:
J anaira Pineda
*** **** ******, *** *** tain, CT,06051
*************@*******.***
Profile
Customer-focused, offering diverse experience in retail and office settings. Great
communicator, proficient in English and Spanish. works very well in a team environment.
Solid record of attendance and task completion. Well organized and adept to multi tasking
and prioritizing.
S kills
Strong Customer Relations Skill
Computer Proficiency
Data Ent ry
Filing
Cash Handling
Telephone Answering multiple lines
Word Processing and Typing
• Computer: Lotus, Microsoft Word, M icrosoft Excel, M icrosoft Power Point, QuickBooks,
Outlook
• L anguage: Spanish [Native Language],
E nglish [Speak, read, and wri te f luently with high proficiency]
E xperience
USA Tax- New Britain, CT
• Receptionist Supervisor/ Assistant P resent
• Directing Front Desk Receptionist with their daily task
• Helping and advising the customers with any concerns
• Organizing customers personal Connecticut State letters
• Answering phone calls
• Checking daily status of the Customers State and Federal income tax return
TD Bank N.A- Meriden, CT
Teller I/ Retail Bank J une 2012/December 2012
• Detail orientated and able to function in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Being able to provide legendary customer service, give them a more complex
f inancial t ransactions including but not limited to check cashing, withdrawals,
and deposits.
• Help the customer in whichever banking process they need help with
• Bringing new customers to the bank and help with opening their accounts
J anaira Pineda
Page 2
YWCA: New Britain, CT
F ront Desk Receptionist J anua ry 2012/July 2012
• Greeting and directing guests, as well as staff.
• Responding to complaints, service issues and other general questions or concerns as
appropriate.
• Filing, mail distribution, typed, and distributed meeting agendas, routine correspondence,
and reports.
• Entered data for reports, production items, shipping, and inventory.
• Answered a multi-line telephone system and represented the company in a professional and
businesslike manner.
S tew Leonard’s – Newington, CT
Cashier/Costumer Service November 2007/Janua ry2012
• Handling phone calls/phone orders, taking care of costumer’s concerns
• Assisting customers with their credit, debit and checking t ransactions
• Responsible for customer evaluations and satisfaction
• Balancing the daily account at the end of each day
• Checking the daily cash balance
• In teracting with the customers that come to the counter
• Checking for the price of products and any discounts or offers
E ducation
Mount Vernon High School, NY 2005-2007
New Bri tain High School 2007-2008
Goodwin College P resent
Volunteer Work
Girls and Boys Club 2008
Club Aspire 2008
Hartford Hospital Present
References for
Janaira pineda
Irwin Paltoo
Human Resource Recruiter
Stew Leonard’s
3475 Berlin Turnpike
Newington, CT 06111
Cell: 414-***-****
Zaida Molina
American Eagle Federal Credit Union
378 New Britain Avenue
Plainville, CT 06062
Cell: 203-***-****
Amy Baker
Assistant Manager
TD Bank N.A
30 East Main Street
Meriden, CT, 06450
Cell: 203-***-****
Contact this candidate