Customer Service Manager
Resume:
William Carrion **-** ** Street
East Elmhurst, New York 11369
**************@*****.***
GENERAL SUMMARY:
• Highly motivated, self-driven, hard-working individual with strong team player
experience
• Demonstrates a professional, energetic positive work ethic
• Strong ability to effectively multitask in a fast-paced environment
• Exceptional interpersonal communication skills
EXPERIENCE:
Hom Bom Toys, New York, NY 03/2011 - 07/2011
Customer Service Associate (Key Holder)
• Assisted manager in all aspects of daily operations including opening store, keeping track
of inventory, handling customer inquiries and purchases
• Handled merchandise, inventory, incoming/outgoing deliveries
• Maintained store’s upkeep including janitorial duties such as sweeping and mopping
Carrion Home Improvement, New York, NY 02/2009 - 12/2010
Independent Contractor
• Maintained client relations, coordinated project schedules, and negotiated contracts
• Handled freelance painting for various independent contractors
• Performed general porter duties, janitorial up keeping, painting, floor installation, and
moving jobs
Illuminus Security, New York, NY 09/2006 - 03/2007
Security Guard
• Worked directly with head of security to ensure the safety of tenants in three buildings
• Provided daily written reports to supervisor
• Helped manager train new employees on company policies and procedures
McRoberts Security, New York, NY 09/2005 - 09/2006
Security Guard
• Secured trade shows at the Jacob Javits Convention Center
• Greeted personnel, checked IDs, and bags
• Aided supervisor and other security team members during day, night, and overnight shifts
American Branding Agency, New York, NY 03/2002 - 09/2005
Office Assistant
• Assisted with delivering packages to clients
• Coordinated incoming/outgoing packages
• Cleaned and maintained 8 offices and showroom on a daily basis
William Carrion Page 2
EDUCATION:
A.A.S. Degree: Business Administration, Plaza College, Jackson Heights, NY 2013
63 credits
RELEVANT COURSES: System Technology and Application, Spreadsheet Applications,
Word Processing Operations, Business Organization, Human Resources Management,
Business Concepts, Introduction to Accounting, Accounting 1, Accounting 2, Mathematical
Applications, Business Law, Presentation Technology and Techniques (PowerPoint).
SPECIAL SKILLS: Type 35+ wpm; proficient in PC applications: Microsoft Windows,
Word, Excel, PowerPoint, Outlook, Internet for Research, Excellent communication skills,
bilingual: Spanish (read/speak)
William Carrion Page 2
REFERENCES
Mrs. Lin Loffert
Associate Dean of Student Affairs
Plaza College
Plaza College Way
74-09 37th Avenue
Jackson Heights, NY 11372
Mr. Christopher Hartley
Professor
Plaza College
Plaza College Way
74-09 37th Avenue
Jackson Heights, NY 11372
Ms. Laura Butchy
Professor
Plaza College
Plaza College Way
74-09 37th Avenue
Jackson Heights, NY 11372
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