Customer Service Sales

Mark Parretta

Store Director - Happy Foods

Blue Springs, MO

***********@*****.*** - 816-***-****

Happy Foods

• Responsible for overall store operation and customer experience

• Responsibilities at multiple locations

• Oversaw new register set up for new location in 2008

• Direction of multiple departments

• Hiring of new janitorial company to increase store cleanliness by increasing efficiency and increasing number

of services per week while at the same time decrease cost to the company

US Beef Corporation

• Responsible for overall store operation and customer experience

• Achieved 1 million in sales for store #7409 for first time at that location

• Only store in Kansas City region to achieve drive thru service times in 2004

• Hiring of 30+ crew members for multiple new store openings

• Gave General Mangers having trouble making gross profit requirements the tools and advice they needed

to meet those requirements

• Decreased turnover rate and maintained a successful teams

• Ran the dedicated training store for the Kansas City region

WORK EXPERIENCE

Store Director

Happy Foods - 2005 to Present

On-call 24 hours a day for multi-unit store needs

• Responsible for the hiring of all employees including management, cashiers, stockers and sackers

• Formatting the schedule and planning ahead for employee changes

• One on one training with all management and supervised training of all employees

• Planning out and executing team building and redirection meetings

• Frozen foods purchasing, pricing, merchandising

• Thaw and Sell Bakery purchasing, pricing, merchandising

• Building profit margins for the produce department

• In charge of customer service office

• Lottery ordering and day to day operations

• Recovery of funds owed to store

• Compliance Officer for anti-money laundering within a money service business

• Expertise in S4 shelf maintenance computer program

• Expertise in ISS45 computer register program

• Handling over the phone interviews for unemployment cases and appeal hearings with state of Kansas

• I supervise all department managers

• Planning out upcoming ad items for multi-unit operations

• Vendor purchasing, pricing and merchandising

• Responsible for ordering and transferring of funds in excess of $60,000.00 for customer check cashing

• Insurance enrollment for new employees

• Monitoring employee hours for employee benefit eligibility

• Responsible for signing of checks for weekly bills

• Making weekly payroll deposits and daily sales deposits

• Cigarette purchasing, pricing, and merchandising

• Negotiating contracts with beverage and cigarette vendors

• Handling all coaching and discipline of employees

• Responsible for over $60,000.00 in cash on hand for check cashing operation

General Manager

US Beef Corporation - 2000 to 2005

Responsible for hiring of all crew members and assistant managers

• Formatting the schedule and planning ahead for employee changes

• In charge of ordering all products for the store including produce, SYGMA and bread

• Verifying and entering all purchase orders into computer system

• Responsible for ordering funds for store operation in the excess of $1500.00

• Handled all coaching and discipline of employees

• Organizing and planning team building and redirection meetings

• Supervised the training of all new team members

• Set up operations and opened all new restaurants in Kansas City region

• During new restaurant openings I worked 7 days a week, usually 12 to 13 hour days for sometimes months

at a time depending on store sales and operation development

• New General Managers were sent to have one on one training with me and shadow me for 8 to 12 weeks

at a time until they were ready to take on the task of running their own store or stay at that location while I

moved on to a new store opening

• Responsible for making the store profitable with a net profit of at least 45%

• Making sure service times met expected goals and exceeding those goals to offer a great experience for

customers

• Ensuring high quality products were served while maintaining quick and friendly service

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