Management Sales

Ronald J. Kifer

*** ****** ****

Middletown, DE *9709

302-***-**** (h) / 302-***-**** (c)

*********@***.***

With over 20 years of experience in Property and Casualty leadership

with a focus on claims management, I have been successful in building,

developing and improving organizational performance at all levels. I have

held several leadership roles focusing on providing claim services for

Workers Compensation, General Liability, Property and Auto lines to "Main

Street America ", Large Self Insured's and Public Entity clients. Along

with my operational roles, I have had significant experience providing

Account Management and Sales Leadership to the industry.

12-2008 to 8-2013 - CorVel Corporation - White Marsh, MD

Vice President of Claims

. With 12 direct reports and 180 indirect reports: Responsible for the

overall direction, performance, budget management and revenue

production of the Mid-Atlantic Region to include claim and managed

care operations for both public entity and private employers.

. Successfully managed and integrated the claim operations, account

management and sales operations (Workers Compensation, General

Liability, Auto Liability, Products Liability and Property) in the Mid-

Atlantic region (New England, New York, Pennsylvania, Delaware, New

Jersey, Maryland, Virginia and West Virginia).

. Successful in surpassing regional revenue objectives of 15% growth for

4 years in a row.

. Identified new CorVel product opportunities for current customers

within each office operation to improve revenue growth

. Provide support, guidance, leadership and motivation to each office

leader and their respective staffs.

. Successfully integrated the Sales, Claim and Managed Care teams to

establish an effective sales strategy, which included new

opportunities, maintaining ongoing relationships and revenue

production goals for Region.

. Participated and led responses to all RFP opportunities.

. Determined and led finalist presentations teams for all new business

opportunities

. Established and enhance all relationships with current and potential

clients (Employers and Brokers) to address all needs and establish

potential revenue opportunities.

4-2008 to 12-2008 - Southern United (Kingsway Financial) - Mobile, AL

(Contracted Position)

Senior VP Claims Operations

. As a member of the SUFI executive leadership team, served as senior

claim leader reporting directly to the President of SUFI. Responsible

for the takeover, reorganization and subsequent management for the

Southern United Claim Organization.

. SUFI provided standard and non-standard auto coverage through the

Southeast and Gulf States.

. Worked with the VP of underwriting to develop underwriting criteria

based on claims trends and results.

9-2005 to 4-2008 - Work First Casualty - Wilmington, DE

President

. Served as senior leader, responsible for the creation, development,

leadership and financial growth of a Mono Line Workers Compensation

carrier specializing in providing coverage to the Temp. Staffing and

PEO industries.

. Responsible for the overall management, development and

implementation of all policies/procedures and reporting requirements

for the Claims, Underwriting and Finance divisions.

. Effectively partnered with and managed a TPA to provide national

claim services for the organization.

. Successfully built, developed and managed a national distribution

network of agents and brokers throughout the U.S. specializing in the

PEO and Temp Staffing markets.

. Successfully bound $27 million in written premium within 2 years in

33 states

. Maintained a combined ratio of 92%.

. Responsible for evaluating and hiring the executive leadership team.

. Developed Underwriting criteria and produced the final Underwriting

manual for organization.

. Worked directly with state regulators to ensure compliance for Work

First.

. Oversaw the final pricing and underwriting approval on all policies.

6-2004 to 9-2005 Argonaut Insurance Company - Philadelphia PA

Regional Director of Claims

. Provided overall direction and leadership of Philadelphia regional

claim office.

. Provided claim leadership oversight for Atlanta regional office (GA,

FL, NC and SC Jurisdictions)

. Reporting and Management responsibility of all claims (General

Liability, Workers Compensation and Commercial Auto) for the eastern

United States.

. Responsible for development and adherence to annual claim budget for

region.

. Partnered with Regional Underwriting and Safety leadership to identify

needs and enhance product offerings to all current and potential

customers.

. Overall written premium of $46 million in Philadelphia and $24 million

in Atlanta.

. Responsible for staff consisting of 2 Managers, 4 supervisors, 23

adjusters and 5 support staff.

. Participate in "needs" presentations to new clients, brokers and

current clients.

. Responsible for implementation of claims improvement program with

current clients.

. Oversee and manage LAE/ULAE.

. Development and adherence to Claim Best Practices

3-2003 to 6-2004 Gates McDonald / Nationwide Insurance - Towson, MD

Regional Director of Claims

. Responsible for overall management and direction for the eastern US

which included the claim operations in Maryland, Florida New Jersey

and Massachusetts.

. Oversaw Workers Compensation operation for the East Coast

. Oversaw the Non - Workers Compensation claim operation for the entire

country

. Responsible for entire claim operation consisting of 55 claim

professionals

. Developed and managed annual budget of $9 million

. Responsible for generating new revenue opportunities with current and

new customers

. Managed the annual performance program for entire region

. Responsible for negotiating all Vendor contracts and agreements

. Assisted in developing a corporate system to achieve higher

deliverables for clients

8-1998 to 3-2003 Royal and Sun Alliance Insurance Group - Tampa, FL

Regional Vice President of Claims

. Responsible for establishing the overall direction of all Workers

Compensation, General Liability, Commercial Auto and PIP claims

services and process to achieve reserve integrity, and the timely

delivery of superior injury management, accident prevention, customer

service and retention in support of a combined ratio under 1.0

. Maintained a leadership role with all staff and field office. Oversaw

results and development if field offices in Nashville, Richmond and

Orlando

. Leadership role included staff development, goal and objective

development and the implementation of corporate guidelines and culture

. Services all business models (pricing) including Guaranteed Cost, Self

-Insured and large deductible programs.

. Responsible for renewal and Stewardship presentations to clients

. Member of the regional pricing committee

. Partnered with the Safety Management team to enhance overall results

to policy holders

. Developed and implemented a Regional Return to Work program which

reduced overall cost of risk

. Responsible for Regional budget for all service offices

. Negotiated and managed vendor contracts of outside services

Various positions (1987 to 1998)

Corporate Claims Manager - The Zenith Insurance Company - Sarasota, FL

Claim Supervisor - The PMA group - Philadelphia, PA

Claim Adjuster - AIG, Philadelphia, PA

Claim Adjuster - CIGNA Corporation, Philadelphia, PA

Education/Professional

. Insurance courses, Insurance Institute of America, Philadelphia, PA

. BS: Management Science/ Business Admin, Spring Garden College,

Philadelphia, PA

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