Project Manager Customer Service

Renato Raul Chacon ***** Willow Rd.

San Benito., Tx 78586

OBJECTIVE:

To utilize prior experience in Sales, Maintenance, Construction and

Administration to assist the company in reaching its production and quality

goals.

QUALIFICATIONS:

Accomplished Administrator with several years experience demonstrating the

ability to provide strong, decisive, results-driven leadership with

superior interpersonal, multi-tasking and management skills. Commended for

natural ability to establish rapport and maintain strong, long-term

relationships at many levels.

EMPLOYMENT: POSITION LOCATION

09/10-01/12 Casas Unicas Apts Assistant Maintenance

Dallas, Tx 214-***-****

Provided 24hr on-call maintenance service to resolve tenant and

property maintenance emergencies. Services included, but not limited

to, electrical, plumbing, HVAC, fencing, make-readies, drywall, rehabs

and general property maintenance.

07/07-05/09 Auriel Investments Project Manager

Mcallen, Tx 956-***-****

Reviewed plans for construction of commercial developments, contacted

sub-contractors and approved submitted bids. Attended construction

meetings and provided site-visits to assure quality control/plan

adherence. Applied for grants, tax abatements or other

State/Federal/Municipal funding.

08/07-04/08 Convergys/ATT Customer Service Supervisor/Trainer

Pharr, Tx

Supervising CSR I's inbound calls and handling escalated consumer

issues in order to provide a one-call-resolution resolution of the issue.

Implemented the use of updated white sheets in training, ensuring knowledge

and employee retention, creating a cooperative work environment.

08/04-07/07 RGV Optical Lab Sales Manager & Administrator

Mcallen, Tx 956-***-****

Acquired accounts and processed their orders in a fast and accurate

fashion to ensure high turn-over. Ordered and processed inventory

daily and reconciled accounts monthly to maintain a clear understanding of

company cash flows and budget. Maintained relationships with clients

and offered relevant services and solutions to help solve their unique

needs as well as drive profitable growth.

03/01-06/02 Exquisita Tortilla Company Logistical Supervisor

Edinburg, Tx 956-***-****

Maintained a daily inventory of the warehouse with weekly trips to

restock fabrication ingredients. Loaded, unloaded and maintained a

smooth movement of merchandise from factory to client while ensuring

spoilage & shrinkage is kept to a minimum. Honed accounting and

analytical skills with daily and weekly book-keeping.

EDUCATION:

2004-2007 South Texas College Business, Graphic Design/CAD,

Accounting

1999-2004 Univeristy of Texas Pan-American Chemistry

1995-1999 Los Fresnos C.I.S.D. Graduate

COMPUTER HARDWARE & SOFTWARE:

Software: Knowledgeable on current and previous PC Operating Systems

troubleshooting, networking and customization. Adept with entire Microsoft

Office Suite, QuickBooks Pro & Adobe Creative Suite 2, Exactimate and

multiple CAD programs.

Hardware: Modems, routers, sound & video cards, office machines, scanners

and various Audio/Visual components associated with Home Theatres and

Entertainment.

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