Customer Service Representative

MENDOZA, JOANNA MARIE G.

Purok #* Gibraltar, Baguio City, CAR, Philippines

Cell#: +639*********

Eamil: ***************@*****.***

Skype ID: joannnemendoza

JOB OBJECTIVE: To Satisfactory serve others by imparting my capabilities

in an established company or institution, to gain experience and earn

income for my family.

JOB RELATED AND OTHER EXPERIENCES

Customer Service Representative & Convergys Philippines

Billing Specialist for DirecTV Camp John Hay, Loakan Road, Baguio

City

November 2012 - March 2013

Customer Service Representative Sitel Philippines Corporation

for Horizon BCBS of New Jersey EPZA Loakan Road, Baguio City

Health Insurance Account September 2010- March 2012

EDUCATIONAL BACKGROUND

College Bachelor of Arts: Major in

Psychology

School Year 2004-2009 Lorma Colleges

Carlatan, City of San Fernando, La Union,

Philippines

March 28, 2009

Bachelor of Science in Nutrition and

Dietetics

University of Santo Tomas

Espana, Manila, Philippines

S.Y. 2003-2004

High School Brain and Heart of a Christian

Institution

School Year 2002-2003 Sevilla Center, City of San Fernando, La Union,

Philippines

Elementary Saint Rita College Manila

School Year 1997-1999 Plaza Del Carmen, Quiapo, Manila,

Philippines

AWARDS AND RECOGNITION

December 2011 World Class Agent

Horizon BCBS of New Jersey

Sitel Philippines Corporation

EPZA Loakan Road, Baguio City

March 30, 2009 National Leadership Award for

Community Involvement

Signed by; Jose P. Leviste Jr.

Chairman and Chief Executive Officer

Students in Free Enterprise (SIFE)

March 28, 2009 Recognition Award

Students in Free Enterprise (SIFE)

37th Commencement Exercises

Lorma Colleges San Juan,

San Juan, La Union

School Year 2007-2008 Dean's Lister

Lorma Colleges

Carlatan, City of San Fernando, La Union

February 16, 2008 Champion, SML Logo Making Contest

Lorma Festival

Lorma Colleges, Carlatan, City of San

Fernando,

La Union

September 20, 2007 3rd Place, Women's Volleyball

College Intramurals

Lorma Colleges Gymnasium,

Carlatan, City of San Fernando, La Union

MEMBERSHIP IN ORGANIZATION

Pambansang Samahan sa Member S.Y. 2008-Present

Sikolohiyang Pilipino

Students in Free Enterprise Member S.Y. 2008-Present

Lorma Colleges Chapter

Young Mens Christian Association Member S.Y. 2008-Present

Lorma Colleges Chapter

Student Body Organization Psychology S.Y. 2007-2008

College of Arts and Sciences Representative

Lorma Colleges

Psych Circle Vice President S.Y. 2007-

2008

Lorma Colleges Member S.Y. 2006-Present

CHARACTER REFERENCES

Mrs. Cindy Co

Area Account Specialist

Century Pacific Group

Centerpoint bldg, Ortigas, Pasig City

********@*****.***

Mr. Marvic Dela Cruz

Real Time Analyst

Site 3, Sitel Philippines Corporation

EPZA Loakan Road, Baguio City

**********@*****.***

Ms. Jane Valdez

Coach for AT&T

Sitel Philippines Corporation

EPZA Loakan Road, Baguio City

********.******@*****.***

Ma. Teresa Gabriela Mendoza

Virtual Assistant, MyOutDesk

759 47th St., SacramentoCA 95819

************@*****.***[pic]

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