Sales Customer Service
Resume:
Joan Marie Furr
Current Address:
Apt B
Columbia, MD 21044
*********@*****.***
OBJECTIVE
To find a challenging career in a reputable organization where I may
utilize my previous skills and expertise to grow professionally, while
also working with others to achieve organizational goals, aims and
objectives.
EDUCATION
North Carolina State University, Raleigh, NC
BA: Communication- Public Relations
Minor: Business Administration
GPA: 3.62 Graduated in May 2010.
WORK EXPERIENCE
Patient Relations Coordinator, DentalWorks
September 2011- October 2013
. Enhanced interpersonal skills as receptionist by greeting
patients by name and welcoming them to the practice in a
friendly and courteous manner.
. Practiced and valued the importance of multi-tasking by
handling administrative duties, such as answering phones,
scheduling appointments, checking patients in and out,
before and after their appointments, sorting and pulling
files, conducting insurance verification of benefits,
processing NEA's for insurance claims, working reports,
resolving patient accounts and billing issues and
maintaining a clean and professional work environment.
. Gained and expanded knowledge of dental terminology and
procedures, while presenting treatment plans to patients
and discussing and arranging finances.
Assistant Sales Manager, Nitsa's Apparel
March 2011- August 2011
. Conducted bridal appointments and bridal gown sales.
. Interacted and developed relationships with the brides by
assisting them during their fittings and providing them
with knowledge of the work being done by the seamstresses.
. Ensured seamstresses carried out alterations in an
efficient and timely manner.
. Handled client complaints if there were any issues
regarding customer service, store purchases or alterations.
. Completed other essential tasks in the bridal store, such
as contacting vendors, answering phone calls, assisting
walk-ins, completing paperwork, collecting payments and
running store errands.
Sales Associate, Massage Envy
March 2010- March 2011
. Further developed interpersonal communication skills
through interaction with customers over the phone and in
the office.
. Developed sales skills by selling memberships to prospects.
. Completed daily tasks of booking appointments, sorting and
pulling files and maintaining a clean and professional work
environment.
Intern, BLD Science
May 2009- July 2009
. Directly involved in the sales cycle from prospecting and
qualifying leads to sitting in on sales calls.
. Marketed ergo anti-fatigue mats by conducting market
research and establishing brand awareness.
Office Support, Office of Undergraduate Admissions, NC State
University
August 2007-May 2009
. Assisted and interacted with applicants worldwide, both
over the phone and as they came in for office visits.
. Sorted, pulled and distributed applicant files around the
office.
. Learned how to think quickly and be respectful and patient
when faced with difficult people or situations, both over
the phone and face-to-face.
Hostess, Red Lobster
January 2004-August 2006
. Developed great communication skills by approaching guests
in a courteous manner, welcoming them into a friendly and
supportive environment.
. Learned the importance of time management by understanding
and memorizing the server rotation order and seating people
based on these rotations during the restaurant's peak
times.
COMPUTER SKILLS
Stat Crunch, SPSS
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Millennium Software
PV2020 Software
ACTIVITIES/HONORS:
Member of Youth Adult Ministry at Orthodox Church
Dean's List- (Six Semesters) 2006-2010
Member of Lambda Pi Eta, Beta Chapter of the National Communication
Honors Society
University Scholars Program
Member of National Society of Collegiate Scholars
J.V. Girls Basketball Team Manager 2002
March of Dimes Leadership Council 2004-2005
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