Customer Service Manager
Resume:
Resume Of Qualifications
Joan M. Himmelspach
Spring Grove, IL 60081
Objective
Seeking a responsible position for which I may qualify, utilizing my
comprehensive knowledge and experience, for our mutual benefit.
Education
Graduate, Tuttle Public High School, Tuttle, ND 1979
Capital Commercial College, Bismarck, ND 1980. Classes included General
office Operations and Management.
2010-2013
San Diego City College Great Lakes
TOA (Testing Officer Assistant)
Experience in clerical duties and computer skills, and type 40 words per
minute. I would issue tests to qualified instructors for administration to
students in accordance with the approved testing plan; grade tests; count
and secure the tests in a locked file cabinet after the test has been
graded and reviewed; print necessary reports in support of the testing
plan. I also maintain an inventory of the test bank on a set schedule and
notify the testing officer of any discrepancies; maintain accurate records
in support of testing; monitor the security of test storage facilities;
ensure that all testing material is turned in and locked up before securing
the test center.
Enter data in the Corporate Enterprise Training Activity Resource Systems
(Cetars II) and pull grades from Modular Object-Oriented Dynamic Learning
Environment (MOODLE)
2000-2010
Raymond Chevrolet
Antioch, IL 60002
Accountabilities to include:
Switchboard/Cashier, Invoicing, Filing, Receptionist and General office
work.
1995-2000
MN Jet Printer Services, Inc.
Gurnee, Il 60031
Office Manager, Accountabilities include:
Accounts Receivable, Customer Service, Collections, Invoicing, Quotations,
Switchboard, Domestic Shipments, International Shipments, Customer Phone
Orders and Purchasing.
1995. Homemaker/daycare Provider
1991. Domino Amjet, Inc.
Gurnee, IL 60031
Marketing Assistant
1989. Northern Trust Bank
Deerpath & Bank Lane
Lake Forest, IL
Vault Attendant/Switchboard
Assisting customers to their Safe Deposit Box,
Opening Accounts,
Closing Accounts and Customer Service.
References: Furnished on Request
Contact this candidate