Quality Assurance Project
Resume:
DJ SCHMEHL
Brandon, Florida 33511
*********@*******.***
SUMMARY
Reliable, effective communicator able to work across project teams to
accomplish goals and adaptable to taking on different roles within the
team. Dependable, extremely responsive, detail oriented and trusted across
team and outside organizations. Strengths: Trusted to get a job done at a
high-quality level. Able to grasp high-level concepts easily and provide
intelligent feedback on improving strategies and executive material as well
as able to maintain a positive attitude even under tight deadline
pressures.
SPECIALIZED SKILLS AND EXPERIENCE
Configuration Management Structured Query Language (SQL)
Excel Visio
Power Point WinRunner
RoboHelp Word
PROFESSIONAL EXPERIENCE
Verizon Data Services, Temple Terrace, FL 1997-2013
Business Analyst/Quality Assurance Tester
Twelve years working closely with Business Owners and End Users to develop
detailed requirements to meet business needs through meetings and visiting
call centers.
. Converted business requirements to system requirements and online web
Help.
. Conducted JAD sessions and meetings with clients, developers, testers and
users for communicating requirements.
. Developed test plan as well as test cases and reviewed test results to
ensure conformance with system standards and user requirements.
. Issued Endevor mainframe requests for system test, user acceptance test,
and production environments meeting a timely delivery of code to proper
environments.
. Used Continuus to check in/compile code in order for it to be promoted to
the proper environment for testing and production implementation
. Oversaw resolution of software issues identified during system test and
user acceptance testing.
. Lead role to test team and coordination of test team deliverables with
external customer.
. Provided input for Work Requests enabling team to obtain funding for all
work within the Director's organization.
. Ran SQL queries on UNIX server to gather test data for all phases of
testing.
. Used SharePoint and MS Office products for creation and storing of
documentation.
Business Operations Support/Project Management
Two years managing quality assurance and ultimate performance of project
ensuring project team met compliance objectives.
. Provided business and operational support through the acquisition and
coordination of resources (people, internal, external, technical,
systems, hard assets, etc.).
. Project Owner of credit service effort by resolving a defect in the
bundle discount program thus preventing customer double billing.
. Managed new and existing Statement of Work extensions through the
Sourcing approval process in order to provide adequate staffing needs to
the team.
. Managed one of the most complex program efforts in the IT Enterprise
within the past 10 years allowing project to be implemented on time and
within budget.
. Worked with minimal supervision on important "behind the scenes"
activities that enabled the organization to operate seamlessly.
. Relied upon by management for business planning purposes and to provide
solutions to meet all staffing needs.
Business Specialist III
Two years supporting multiple billing applications by renewing server
certificates, providing metrics to Management, and informing applications
of upcoming mainframe changes.
. Created 14 offshore project clearance requests allowing offshore
personnel access to support the billing applications.
. Created and managed 6,000 change activity records allowing for mainframe
and server updates to be implemented in a timely manner.
. Processed 600 server certificate requests annually prior to their
expiration date thus preventing possible outages.
. Trained additional staff personnel on the server certificate and change
activity processes to avoid outages and delays in implementing code.
. Facilitated meetings across IT groups to resolve issues and provide
status to management.
. Coordinated release calls for 1st Bill Period and 3rd weekend releases
ensuring timely execution of code.
. Managed business case estimation for Director's organization ensuring
adequate funds was received for planned work.
EDUCATION / TRAINING
Bachelor of Science, Computer Information Science
Florida Metropolitan University, Tampa, FL
Graduated Summa cum Laude
Associates of Science, Information Systems Analysis
Hillsborough Community College, Tampa, FL
Phi Theta Kappa
AWARDS and RECOGNITIONS
Individual Excellence Award, 1996, 1998, 1999, 2000, 2012
Quality Award from Business Client, 2001
Team Excellence Award for Y2K Efforts, 2000
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