Customer Service Representative
Resume:
Kaylor R Jones
Murfreesboro, TN 37128
PH. 818-***-****
******.*****@*****.***
Objective: Seeking a position that utilizes developed experience in supporting all levels of internal and
external customers while delivering superior customer service. Possess strong verbal and written
communication skills necessary to meet primary responsibilities as a customer service representative. Work
well in team environment.
Education:
Bolton High School
Arlington, Tennessee
General Studies Graduation date of 05/2012
Motlow State Community College
Smyrna, Tennessee
Major: PreHealth
Anticipated Graduation Date 5/2016
Work Experience:
Packer
02/2013-08/2013
All-Star Personnel
Murfreesboro, Tennessee
Packer is responsible for the production and/or packaging of a variety of manufactured products. The Packer
position is a support role for several areas of manufacturing, including but not limited to; employee training,
product assembly, injection molding, quality control, and inventory responsibilities as required.
Host
05/2013-09/2013
Steak N Shake
Murfreesboro, Tennessee
The responsibilities of the hostess include monitoring the open dining sections of the restaurant for empty and
cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs
of the guests are met while they are waiting. The hostess is often responsible for answering the telephone,
booking reservations and dining room arrangement to accommodate patrons. .
Sorting
12/2012-1/2013
Amazon Fulfillment
Murfreesboro, Tennessee
Process donated house-wares, books, toys, jewelry, shoes and decorator items for sale. This is done through
pre-sorting, sorting, grading, cleaning, hanging and packaging. Evaluated pre-sort items in accordance with
classification or criteria. Identify items that are saleable in the store. Removes surface dirt from glassware
and small wares placing items which are not complete and/or broken into containers for the As-Is or trash. Put
saleable clothes on to hangers. Prices product using pre-determined guidelines. Works with clients who are
assigned for vocational services as requested. Follows and enforces all company procedures. Perform other
duties as requested.
Cashier
08/2012-12/2012
Kroger
Murfreesboro, Tennessee
A Kroger cashier meets and greets customers, rings up purchases, handles returns, and answers questions
about products, policies, and services. Other job responsibilities include communicating with coworkers and
maintaining a clean work environment. Kroger cashiers perform basic mathematic functions and operate cash
registers. The position involves standing in place for long periods of time and interfacing with customers.
Training generally incorporates all aspects of the job and orients new-hires on Kroger policy, protocol, and
procedure
Part Time Impact
02/2012-06/2012
Abercrombie and Fitch
Memphis, Tennessee
Part-Time Impact team members maintain the effectiveness of merchandise flow, filling and presentation
standards throughout the store and the stockroom. Part-time associates are typically required to work one to
two shifts per week on average, each shift being about 5 hours. Part-time associates are expected to be on-call
at least one shift per week.
Call Center Customer Service Representative
10/2010-04/2011
Pizza Hut
Bartlett, Tennessee
Answered incoming phone calls in inbound call center for national restaurant chain. Able to use computer and
telephone in order to provide detail of menu items. Process customer food orders, answer inquiries, handle
complaints, trouble shoot problems and provide information. Delivered excellent knowledge of customer
service principles and practices, knowledge of sales principles and methods while meeting established goals.
Day Care Teacher Assistant
05/2008 -01/2012
Phase 2 Learning
Memphis, Tennessee
Provide care for preschool children in the child care facility, working under the direct supervision of senior
staff members who are responsible for the planning and supervision of the daily activities. Lead children in
learning by reading, painting, singing and other hands on activities. Assisted with meal, clean up and nap time
duties.
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