Customer Service Sales

Edward W. Meyer

Arlington, TN Cell: 901-***-****

http://ca.linkedin.com/in/edwardmeyer

***********@******.***

Senior Executive

LOGISTICS ? OPERATIONS ? LEADERSHIP

Influential business leader with over 20 years of international experience

driving strategic direction and shaping long term visions. Proven ability

to manage dynamic and changing environments, continuously improve

operations and integrate new acquisitions and business. Demonstrated

capability to build and enhance supply chain and manufacturing operations

while leveraging a diverse range of experience to reduce costs, increase

performance and ensure customer satisfaction. Broad industry experience

includes pharmaceutical, consumer products, hospital and medical

technology, automotive and construction manufacturing. Track record of

effectively managing full P&L while leading cross-functional teams.

Expertise includes:

Project Management Strategic Planning & Full P&L Management

Implementation

Operations Management Customer Satisfaction Facility

Turn-Around Consolidation

Change Management Teambuilding & Leadership Procurement

Professional Experience

wRIGHT mEDICAL tECHNOLOGY, INC

2012 - 2013

$500M Global Orthopaedic company providing solutions that enable clinicians

to alleviate pain and restore their patient's lifestyles.

Vice President, North American Field Operations (2012-2013)

Set up an entire Hub distribution network in the US in 9 months. Also

created a company fleet to improve service and sales force productivity.

Managed and improved Customer Service and Inventory Control support to the

field.

. Reversed significant dissatisfaction with operations and customer service

by implementing new changes:

o Created an entire hub network to support the Sales force and

improve sales productivity and growth

o Implemented new fleet program, contributing to improved customer

service to the customer.

. Improved turns and DOH in the field.

AmerisourceBergen Canada

2010 - 2012

$1.4B Canadian pharmaceutical services provider focused on supply chain,

service solutions and biotech manufacturers.

Vice President, Supply Chain Operations - Canada (2011-2012)

Senior Director, Operations - Canada (2010-2011)

Led all operations across Canada with full P&L and strategic planning

responsibility spanning nine divisions. Planned, developed, and

implemented strategies to handle growth for up to four times the current

business.

. Reversed under-performing operations and significant customer

dissatisfaction by implementing new changes:

o Stabilized procurement and re-engineered the existing supply

chain.

o Implemented new fleet program, contributing to improved customer

service.

. Launched new qualified Credo container systems to ensure cold chain

product integrity while reducing write offs.

. Built 4 new facilities as a project leader, which tripled capacity and

allows for significant future growth. Secured Health Canada Establishment

Licenses in record time.

CORPORATE EXPRESS (NOW STAPLES ADVANTAGE) 1996 - 2009

$7B office products company, now owned by $27B Staples Inc.

Vice President, Operations - Canada (2006 - 2009)

Led all operations ($512M+) across Canada with full P&L and strategic

planning responsibility spanning five divisions. Planned, developed, and

implemented strategies to improve corporate performance and increase

shareholder value. Presented action items to the executive management team

and developed new business plans and practices.

. Helped grow division from $438M to $512+M within 18 months by seamlessly

integrating a $70M acquisition into the organization, reducing excessive

warehouse, delivery and facility costs with no customer disruption.

. Implemented changes across all warehouses while expanding product line

offerings. Awarded the National "Focus Execute Deliver" Award.

. Improved warehouse accuracy to 99.8% while increasing throughput by 15

lines per hour and won the COPA "Service Excellence Award" after

implementing Pick to Voice and cart picking across the country.

. Delivered $600K in incremental revenue from suppliers over five years by

developing a branding and marketing program for the new truck fleet which

also improved capacity, productivity, and driver satisfaction.

. Implemented a minimum order charge to increase order size and worked with

sales and marketing to develop a campaign to benefit the environment,

saving $500K annually.

. Reorganized warehouses at each of the eight distribution centers to

improve capacity and operational efficiencies. Implemented routing

technology (RoadNet) to further improve delivery capabilities.

Vice President, Operations - U.S. Central Region (2001 - 2006)

Led operations across a $1.2B region with full P&L and strategic planning

responsibility across 11 divisions. Planned, developed, and implemented

strategies to improve corporate performance and increase shareholder value.

Presented action items to the executive management team and developed new

business plans and practices. Tracked performance of all operations to

ensure plan objectives were achieved on schedule and on budget.

. Worked with other regions in merging with USOP ($2B) to make CE the

world's largest office products and services company. Now $4B. Ensured

no business interruptions during merger.

. Assisted in leading a reorganization and reduction of five regions down

to three as the Central Region grew from five to eleven divisions.

. Implemented Pick to Voice (P2V) and standardized WMS to improve service

quality and the implementation of IP Telephony for Customer Service as

well as disaster planning towards business continuity.

. Improved operations' performance across the region from last place to

first, becoming the best region in North America with warehouse and

delivery costs consistently under 6%.

. Supported the business recovery for the Gulf Coast division after

Hurricane Katrina, finishing as the most profitable year for that

division.

Vice President, Operations - Canada (1996 - 2001)

Led all operations and acquisitions across the region with full P&L

responsibility for $300M. Standardized operations in all distribution

centers to improve customer perception and implemented KPI's across

operations. Oversaw ISO certifications for four divisions. Improved

working relationships within the divisions, thwarting union drives.

. Helped grow sales to $300M by integrating 16 acquisitions (total value

$200M) seamlessly into the Canadian business model and became coast-to-

coast with 4.5 time zones.

. Implemented standardized branding across the country for facilities,

uniforms, corrugation and trucks. Achieved the best warehouse and

delivery numbers for North America.

TODAY'S BUSINESS PRODUCTS LTD. (LYRECO INC.) 1994 - 1996

$100M Canadian office products company.

Director, Logistics

Led operations of all businesses across the country and planned, developed,

and implemented strategies to improve corporate performance and increase

shareholder value. Held full P&L and strategic planning responsibility for

$100M. Worked closely with two unions that existed in Montreal and Toronto

to minimize disruption to the business.

. Standardized operations and improved delivery/tracking to customers as

well as service levels to over 98%.

PRIOR TO 1994:

Becton Dickinson Canada, Director Logistics

Tri-Fab Mechanical and Associates Ltd., Operations and Plant Manager

Chrysler Motors, Material Handling Engineer

Caterpillar of Canada, Various Positions

Education & Professional Development

Certified Professional Purchaser (CPP), 1995

Bachelor of Administrative Studies, York University, Toronto, ON, 1988

Bachelor of Technology, Mechanical Engineering, Ryerson University,

Toronto, ON, 1985

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