Customer Service Sales
Resume:
Patricia M. Harper
Los Angeles, CA 90043
*****.*****@*****.***
Professional Summary
An innovative and results driven professional with over 20 years proven expertise in Customer Service and Sales. Dedicated to offering
friendly and resourceful customer service to diverse groups of people in a timely manner. Detailed oriented, strong communication skills and
well adaptive in department dynamics. Also proficient in Microsoft Word and Excel.
Experience
Feb- May 2013 BC Forward –ACS Contract
Customer Care Specialist
San Francisco, CA
• Responded to telephone inquiries and complaints using standard scripts and procedures.
• Gathered information, researched/resolved inquiries and logged customer calls.
• Informed customers about services available and assessed customer needs.
• Communicated appropriate options for resolution in a timely manner.
2007- 2013 JM Harper Enterprise LLC
Business Assistant Real Estate Investments
Riverdale, GA
• Handled all incoming and outgoing calls, faxes and mail
• Managed all office tasks including filing, taking orders for supplies and handling all funds
• Worked with clients to assist in property management
• Assisted in sales work and keeping operating records
Ensured customers have an exceptional sales experience
1999 – 2007 Delta Apparel Inc.
Customer Service Specialist
Duluth, GA
• Managed over 60 customer accounts including all invoicing, returns and allowances
• Multi tasking skills included answering over 750 calls per week
• Assisted in preparing and executing training sessions for sales associates on policies for Customer Service
• Trained, supervised, advised and assisted in morale building of sales
1998 – 1999 MediaOne
Customer Care Professional
Decatur, GA
• Was responsible for taking inbound calls regarding cable repair, accounting questions and new service requests
• Assisted in arranging service calls with technicians and evaluating equipment problems
1996 – 1998 GTE Mobilnet
Cellular Customer Support
Duluth, GA
• Was responsible for customer and sales staff support including answering billing and accounting questions, collections, service
problems and rate plans
• Support of sales staff by implementing promotions and activation of new accounts
Education
1983 – 1985 San Francisco City College
San Francisco, CA
Business Administration
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