Quality Assurance Control

JOSEPH JOHN PACHICK

**** ******* ***** **.

MABLETON, GEORGIA 30126

(H) 770-***-****

(C) 770-***-****

********@*********.***

OBJECTIVE

Seeking a challenging position within the organization that will enable me

to utilize my extensive skills while allowing an opportunity for growth

PROFESSIONAL EXPERIENCE

Global Payments

2012 - 2013

Change Management

. Assist in administering worldwide Change Management Program across North

America, Europe, Asia region, including the Change Control Briefing and

Change Advisory Boards.

. Acquire and publish information on patches released by various vendors

(Microsoft, AIX, Linux/RHEL, Oracle)

. Schedule, Create and manage all patch related tickets (RFC's, IM's, TM's

and RF's)

. Monitor and trend all IT activity for failure in process

. Use system process tools and methods to analyze and document business

processes and metrics

. Provide guidance, advice and/or training to less experienced staff

2007 - 2012

Systems Support

. Provide internal and external systems support for Unisys 7800, Stratus,

Enguard, Big Brother and Tandem systems

. Internal customer support for system and process issue resolution

including, but not limited to, serving as first level response for

vendor transaction issues.

. Configure and design Monolith monitoring system used to monitor hundreds

of Windows and UNIX servers as well as corporate network connectivity.

. Operation and maintenance of a two Unisys 7800 systems as well as

multiple Stratus and Tandem systems.

. Provide support for Money Transfer System (MTS), EZpos and MOMI

monitoring systems.

. Utilize Track-it ticketing system in order to track service tickets and

responsible for improving resolution time on an ongoing basis.

The Home Depot Atlanta, GA

1999 - 2006 Supervisor/Senior Systems Specialist

. Provided supervision of System Operations, UNIX and MVS Production

Control.

. Responsible for developing and tracking departmental schedules including

personnel time tracking and technology releases.

. Responsible for resolving escalated issues and communicating to

management

. Provided budget recommendations and tracked expenses for department

equipment and services.

. Monitored vendor performance to ensure service level agreements are met.

. Generated team performance reports utilizing CentreVu.

. Conducted annual team performance appraisals and monthly one-on-ones.

. Interviewed candidates and offer input for candidate selection.

. Performed role of acting manager in absence of department manager

. Tracked on-line statistics for reporting using CMS

. Procurement of department equipment and services utilizing Ariba/SAP

tool

1998 - 1999 Systems Specialist

. Monitored and analyzed IBM mainframe in a Sysplex environment, Tandem

and Data General Systems.

. Analyzed, identified and resolved software, hardware and user related

problems.

. Performed all system IPL's and maintenance.

. Monitored and analyzed the Home Depot website to ensure voice and data

connectivity throughout the enterprise.

. Escalated troubles per established procedures to ensure proper support

response times are met.

. Provided on-call support 24x7x365 for more than 2000 stores and 5

support centers.

. Created and implemented initiatives for network process refinement.

. Tracked all outages and system problems through Vantive tracking system

and provided reports to management.

. Developed spread sheets for trend analysis on MVS and UNIX platforms.

Medaphis Corporation Atlanta, Ga.

1996 - 1998 Supervisor/Senior Computer Operator

. Supervised computer room expansion. Completed on schedule and under

budget.

. Responsible for operation of NT, NOVELL and UNIX operating systems

. Supervised all employees at Corporate Data Center

. Recruited, hired and trained new employees.

. Performed backups, restores and merges on Novell and NT Arcserve.

. Performed Quality Assurance/Quality Control measures to ensure data

integrity

Environmental Protection Agency Atlanta, Ga.

1994 - 1995 Data Management Specialist

. Acted as liaison between EPA Headquarters and Regional Office to ensure

data integrity

. Coordinated data support with regional EPA staff and Headquarters staff

. Managed and maintained six different databases containing legal case

information regarding administrative and judicial enforcement actions.

. Created and generated batch retrieval queries to meet EPA requirements.

Technical Experience

Extensive experience in Computer Operations, Management and Customer

Service. Sharepoint. Batch Retrieval; Batch Processing, Quality Assurance

and Quality Control. Windows operating systems, Microsoft Office, Vantive,

Monolith, CentreVu, CMS, Enguard, EZpos, Big Brother and MTS monitoring

tools. Tandem, HSM, HSC, HMC, CA7, JCL, VPS, TSO, ISPF, CICS, DB2,

Mainview, TLMS and RMTS, IBM 3090, 9021, 9672 and 2064, MVS/OS390, ZOS 1.1

and 1.3 Operating System. IBM System 38, Data General MV/100**-*****.and

Sperry Univac v77/800. IBM 3590 Magstar tape drives, IBM 3490 tape drives.

STK 4410 Silo and SL8500, EMC DASD

EDUCATION:

Bethany College, Lindsborg, Kansas

B.A. Sociology

A.A. Administration of Justice

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