Customer Service Objective

Rockfeller Mehu-Alexandre

**** ******* **. **-****** QC, J3Y 1N5 - c:514-***-**** or e-mail

*************@*****.*****

Objective

. My objective is to be part of your organization, and exceed

expectations by living up to the company Mission Statement.

Languages

. French

. English

Education

. Kingsway College (Oshawa, Ontario) 1998-2002

. Ajax High (Ajax, Ontario) 2002-2003

. Vanier College (St-Laurent, Quebec) 2003-2005

Experience

ReSound (Toronto, ON) 2011-2013 - Bilingual Customer Service

Representative

. Respond to inquiries and provide information to potential

customers on performance rights, Re: Sound, tariff systems,

legal requirements and responsibilities

. Advocate on behalf of music creators for the value of music to

businesses, including broadcasters, retailers, restaurants,

bars, gyms etc.)

. Initiate outbound calls to potential customers to determine

music use, create invoices and collect license fees where

applicable

. Assist customers in identifying the applicable tariff rates, fee

schedules and calculating the license fee through a Customer

Relationship Management system

TELUS Inc. / Future Friendly Home (Montreal, Quebec) 2009-2011

. Loyalty & Retention FFH agent - Consultant Negotiator

. Handled incoming calls for customers requesting to cancel TELUS

services

. Offered additional services to clients/ Inbound, Outbound

. Perfect Attendance award in 2010

Rogers- Telecom/ Sprint Canada (Montreal, Quebec) 2005-2009

. Handled incoming calls for Sprint and Rogers customers

. Offered Cable internet to new Rogers customers

. Offered services on outbound calls for internet Phone

Bell Sympatico Internet (Montreal, Quebec) 2003-2004

. Handled incoming calls

. Offered Games Mania to Bell customers

REFERENCES AVAILABLE UPON REQUEST

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