Quality Management

Seyit Sirin

Cell:+1-315-***-****

*************@*******.***

Syracuse, NY 13205

Degree

Bachelor of science in Statistics, Middle East Technical University,

Ankara,Turkey, 1988

Work Experience

2011(Oct)- Now, Syracuse Academy of Science Charter School, Syracuse,

NY, USA

Troubleshoot and resolve hardware, connection, printer and software

issues reported to the IT Service Desk

Update network applications as required

Maintain daily tape backup and off-site tape storage

Troubleshoot and resolve all problems encountered with hardware and

software. Escalate requests to the appropriate party, as needed.

Replace or repair defective parts and equipment.

Conduct technology training for new users

Conduct briefings and demonstrations for users to enhance system

productivity

Assist in the development of training coursework and materials

Maintain and expand knowledge base in area of expertise

Attend courses to develop and keep skills and knowledge current

Comply with continuing education requirements

Increase efficiencies, technical ability and interpersonal skills

Perform routine server monitoring and performance benchmarking

Monitor and remove virus, spyware, and other non-authorized software

Complete special projects as requested

2008(Nov)- 2009(Dec), Turk Telekomunikasyon A.S., Istanbul Anatolian

Side, Turkey

Process Manager and Management Representative

(BPM, Business Process Management by using the eTOM model):

Provide leadership and decision making to assure organizational

compliance to defined company quality systems, International

regulatory requirements, industry standards and customer requirements.

Lead and support quality improvements to create or improve upon

business and service processes.

Essential functions/activities include:

* Serve as the QMS Management Representative with executive

responsibility to ensure that the requirements of the Quality

Management System are implemented and maintained.

* Assure compliance with internal policies, external standards such as

ISO 9001 and the requirements of our customers.

* Provide leadership to the Quality Assurance organization as a whole

and to each individual within that organization.

* Provide training and mentoring in Quality principles to upgrade

skills, increase awareness and improve quality and productivity.

* Provide leadership in the application of quality principles,

processes and tools to increase customer satisfaction and improve

business performance.

* Develope quality and process control systems, procedures, and

metrics to ensure that finished services/products meet all customer

quality specifications and standards.

* Ensure alignment of quality practices between local and corporate

systems.

* Provide ongoing information and support to the company's Leadership

Team and the Corporate Quality Organization toward attainment of goals

and objectives.

* Support productivity improvements while ensuring that all QMS and

product requirements are met.

* Actively engage in the development of day-to-day operations and long

term business strategies. Establish and manage departmental strategic

and tactical plans and budgets.

* Establish strong partnerships with our customers and suppliers and

driving the resolution of technical issues. Manage change

appropriately and in compliance with standard practices.

* Provide regular assessments of the QMS to executive management.

* Maintain safe and ethical business practices, and adhere to

company's quality policy.

-2007(Nov)-2008(Jun), Bedir High School, Blantyre, Malawi

Computer Studies Teacher

-2004(Aug)-2007(Nov), Sama High School, Johannesburg, South Africa

Computer Studies Teacher

1998(Jan)-2004(Aug), Isomet Ltd. Co., Ankara, Turkey (Owner of the

company)

-Consultancy for establishment of ISO 9000 Quality Management Systems

at several companies.

-Consultancy for reorganization and quality improvement with

statistical methods.

-TUV CERT Lead Auditor for ISO 9000 Quality Management Systems

-1991-1998, Turkish Standards Institution, Ankara, Turkey

1995-1998:

-Lead Auditor for ISO 9000 Quality Management Systems

-Lecturer for ISO 9000 Quality Management Systems, Internal

Audits and SPC(Statistical Process Control) courses.

1991-1995:

-Systems Analyst and Programmer (Software development with

Informix 4GL-SQL on UNIX for institution needs):

Involving in all life cycle activities of software development

processes(system analysis, database-module-form-report design,

implementation(writing source codes) and test ).

-Network and UNIX systems administrator (Establishment of LANs and

WAN of Turkish Standards Institution and its branches)

1990-1991,Turkish Air Force, 5th Jet Base,Merzifon,Turkey

-Database Administrator and Programmer (Military Service).

1989(June-November), BIM Software Co.,Antalya,Turkey

-Systems Analyst and Programmer.

1988(Sep)-1989(May),Duzel Tourism Co.,Ankara,Turkey

Purchasing and logistic services for building a five star

hotel(Serapsu) in Alanya.

Courses and Certificates

-Turk Telekom A.S., Train The Trainer Course, Istanbul, 2009

-TUV CERT Lead Auditor for Quality Management Systems,2002

-Metrology and Calibration, Turkish Standards Institution,1996

-Statistical Process Control, Stochos Inc.(USA), Istanbul,1996

-TickIT Auditor/Lead Auditor(TickIT=ISO9001 Quality Management Systems

for Software development), SGS Yarsley,Ankara,1994

-Systems Engineering (Software)Course, CICC,Japan,1992(6 months)

Conferences

-Fifth European Conference on Software Quality,Dublin,Ireland,1996

Knowledge

-Relational Database Management Systems

-Programming Languages: Informix-4GL/SQL, RM-COBOL, Pascal,

-Operating Systems: IBM MVS, Fujitsu FACOM, UNIX(AT&T, SCO), DOS,

Windows(7, 2008 Server, etc)

Language

Turkish and English at advanced level

Achivements

Some companies which received ISO 9001 Quality Management System

certificate with my consultancy:

. Baran Steel AS, Ankara

. Fazil Gungor Dairy Products, Beypazari

. Ulas Dairy Products, Sivas

. Otat Dairy Products, Havza-Samsun

. M3 Polyester reinforced with Fiberglass, Ankara

. Ada Derya Dairy Products, Sakarya

. Kay Dairy Products, Balikesir

. Yavuz Candies, Samsun

. Internationale PVC, Ankara

. Kule Meat Products, Afyon

. Seha Import-Export Co, Ankara

. Mirgen Logistic, Ankara

. Nartas Pasta, Hatay

. Kudret Eye Hospital, Ankara

. Dizdar Steel Kitchen Products, Istanbul

Some of around 150 companies which received ISO 9001 Quality Management

System certificate with my Lead Audit/Audit

. ERDEMIR Eregli Iron & Steel Plant, Eregli

. Eczacibasi Artema, Bozuyuk

. ukurova Makina ?malat ve Ticaret A.?

. Soda Sanayi, Mersin

. Serel-ECA-Elmor Tesisat, Bozuyuk

. Turkish Airforce Maintenance Base, Eskisehir

. MNG Holding, Ankara

. Tumosan, Konya

. Okan Textile, Gaziantep

. General Electric, Istanbul

. Kam Beton, Adana

. Bifa Biscuits, Karaman

. Askale Cement, Erzincan

Some companies which received ISO 9001 Quality Management System and SPC

(Statistical Process Control) on site training course from me:

. KARDEMIR Iron & Steel Plant, Karabuk

. Turkish Navy, Mersin

. Mardin Cimento, Mardin

. Kalgem, Bursa

. Imat AS, Ankara

and hundreds of other companies taking course on our site (Turkish

Standards Institution, TSE).

Contact this candidate