Customer Service Sales

***** ******* ****** * * ive Atlanta, GA *****

201-***-**** C *********@*****.***

James Cleophat

OBJECT I VE

Seeking great opportunity as an I T Specialist in a reputed company and provide

workable strategies, reduce I T costs, and maximize the effectiveness of the

company.

WORK OF EXPER IENCE

PC Technician/PC Support/Help Desk/Networking/Info Tech Specialist

07/07-PRESENT North Hudson Community Action Corp West New

York, New Jersey

• Technically savvy adept at solving networking, electronics and computers technology

p roblems.

• Analyze system setups and proposed double-up solutions.

• Supervised the installation and upgrade of systems setups.

• Windows Server 2003/2008, XP, Vista, Windows 7, TCP/IP, SQL, Exchange

• Troubleshoot complex customer issues, supported and maintained local servers and phone

connectivity and hook-ups.

• Develop and strengthen working relationships with other IT units, customers and

partners.

• Saved company thousands of dollars in annual renewal fees by implementing public key

I nfrastructure for internal use.

• Maintained connectivity with remote sites via VPN from home.

04/04- 04/06 Securitas Newark, New Jersey

F ront of Office Coordinator

• A nswer telephone and give information to callers, take messages, or t ransfer calls to

appropriate individuals.

• Make copies of correspondence and other printed material

• Open, read, route, and distribute incoming mail and other material, and prepare answers

to routine letters.

• Establish work procedure and schedules, and keep t rack of the daily work of staff

• Order and dispense supplies

• Prepare and mail checks.

• Operate O ffice equipment such as fax machines, copies, and phone system, and use

computers for spreadsheet, word processing, database management, and other applications.

07/02-09/03 Baker & Taylor Bridgewater, New Jersey

Receiving Coordinator

• Assist w ith unloading, handling moving freight as needed.

• Unpack and examine incoming shipments and record overages, shortages and damaged

i tems.

• Compare i nformation on purchase orders and/or shipping notices to goods received to

verify accuracy of order and maintain records of the same.

• Attach or change price tags on merchandise.

• Prepare merchandise for the sales f loor

• Write t ype or enter information into computer to maintain inventory, purchasing,

shipping or other records.

09/00-11/01 Fed Ex Corporation

N ewark, New Jersey

Cargo Handler

• Response for the safe and timely movement of all cargo

• Letter and parcel distr ibution

• Assisted d river with deliveries

• Provided customer service

• Utilize handheld computer to scan packages

• Entered data in computer system based on package locations

09/98-07/01 The Wiz Elizabeth, New Jersey

Shipping, Receiving

• Determine shipping method for materials, using knowledge of shipping procedures,

routes, and rates

• Prepare documents, such as work orders, bills of lading, and shipping orders to route

materials

• Confer and correspond with establishment representatives to rectify problems, such as

damages, shortages, and nonconformance to specifications.

• Deliver or route materials to departments, using work devices, such as hand t ruck

conveyor.

• Pack, seal, label, and affix postage to prepare materials for shipping, using work devices

such as hand tools, power tools, and postage meter

• Contact carrier representative to make arrangements and to issues instructions for

shipping and delivery of materials.

EDUCAT ION

02/28/2008 VTC Online University

• Certified TCIP/IP Windows, Certified MCDST

05/6/2008 Ortronic System Solution

• Certified Ortronic Copper/fiber Installation Training

05/29/2009 VTC Online University

• Certified CompTia I-Net+Certification, Certified Cit r ix Gateway Advanced 4.5, Certified

SharePoint

D rake College Elizabeth, New

01/07-08/07

Jersey

• ( MOUS) M icrosoft Office User Specialist

09/01-03/03 CHUBB I NSTITUTE NEW

BRUNSWICK, NEW JERSEY

• My t rade was postponed due to financial hardship. (Network+)

TECHN ICAL SKILLS

Software: Software installation, Active Directory, Virus prevention, system installations

and configuration, Windows 95/2000/XP/Vista/7/ Upgrades and Software Diagnostics.

Ha rdware : Repairs, Services, and restored Parts, boards and equipments, Dell, HP,

Toshiba Workstations and Hubs. Configuration scanners, Printers Webcam, DVD/CD/RW,

Memory Chips, SCSI/IDE/EIDE Hard Drives, Maintain and Repair Desktops, Wireless

Router and Access Point configuration and Authentication.

Networking : LAN, WAN, TCP/IP, Firewall, Ethernet, Peer To Peer.

L ANGUAGES

• English

• Creole

REFERENCES

-Available Upon Request-

Contact this candidate