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Manager Maintenance

Chattanooga, Tennessee, United States
December 08, 2013

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William Haynes


I am an information technology professional who is

passionate about connecting and managing systems

from a small to large scale environment and is

pursuing opportunities to employ my skills in the

areas of technology and project planning for a

stable and respected company.


Sr. Network Engineer


Bytes of Knowledge

Primary responsibilities included the management of

multiple clients and internal company users.

Managing enterprise virtual environments, security

policies, firewalls, and networking on end user

computers and servers. Project planning,

documentation and policy writing were also main

responsibilities for all outside clients. Duties

also included the discovery, planning,

implementation of systems or migrations and budget


IT Manager (temporary / contract)


Smith and Hammaker

Primary duties were to manage and direct internal

office servers and end user PC's and software as

well as manage and direct the company's Tier 3

Datacenter and its customers. Duties also included

preventative maintenance on internal software and

servers. Secondary duties included upkeep of

antivirus, intrusion system on datacenter and

maintaining overall structure on the company and

datacenter. Projects included migration of older

physical server in company to virtual up to date

servers in the datacenter.

I.T. Coordinator / Manager


Regional Obstetrical Consultants

Primary duties included directing, managing and

coordinating all IT issues and projects. Managed

and maintained over 10 locations and approximately

75 employees in 3 states. Coordinated with Cisco

on their Telepresence equipment, as well as

maintained equipment and networking between main

office and outer locations with doctors and nurses.

Implemented and designed new projects and ideas for

the company for better optimization and quality.

Designed and maintained ticket system and new

website for all employees with system troubles.

Managed all networking, VPN's, servers (including

virtual in a Hyper-V environment) and all end users

laptops, desktops and portable ultrasound machines

by GE. Secondary duties included the installation

and maintenance of Regional's EMR system with

Greenway. Also coordinated and supported MicroMD,

NeoData and A.S. (Ari Sandmand).

System Administrator


Service Provider Group

Primary functions included maintaining and

supporting Microsoft

Windows 2008 Active Directory and 2010 Microsoft

Exchange servers.

Maintained Fortigate Firewall and implemented with

Microsoft Group

Policies. Duties also included strategy and

executing backup procedures using Acronis within a

VM environment. Supported VMWare ESX,

VSphere and VCenter, which included approximately

30 virtual machines.

Implemented and supported Cisco phone system and

switches in 5 locations between Tennessee and

Florida. Other duties included the

support and technical assistance of 250+ end users

using Microsoft

Windows Vista, 7 and Mac Lion OSX. This also

included all software

implemented by the IT department and company such

as Microsoft Great

Plains, Summit, SQL Databases, Client Space, and


Webmaster/Systems Administrator


Phoenix Technology, LLC (Formerly SRC Technologies)

Duties include managing internal and outside

clients hosting, websites and registration.

In charge of keeping up with over 50 domains,

renewals, SSL's, and oversee web security within

the company. Duties also include development,

launch and maintenance of websites as well as PHP

programming and database management. Secondary web

duties included graphic designs in areas of sales

and marketing for clients and internal use.

Duties included desktop support on many levels in

IT. Also supported network and server

administration on internal & external networks and

in a virtualization environment. Duties also

included planning, deployment and maintenance for

internal and outside small to large clients, which

included the setup of Servers (Standard, Enterprise

and SBS), Exchange 2007 and 2010, the setup and

support of Active Directory, security certificates,

the setup and support of Apache & MySQL and

Microsoft Products such as Great Plains, CRM &

SharePoint. Also responsible for set up,

maintenance and support of network infrastructures

such as switches and firewalls for internal use and

outside clients.

IT Technician 2004-2009

Knox County Sheriff's Department

Primary duties included the installation,

maintenance and repairing all technical systems

within the Knox County Sheriff's Office. This

included but not limited too; All personal

computers, laptops, printers, networks, servers,

telephony equipment, security systems (cameras,

DVR's, etc along with all in-house software.

Also provided remote or phone support for officers

and administration staff in an on-call environment.

Secondary duties included installation and

termination of all communication wiring (Cat3, Cat5

& Fiber). Duties also included learning and

teaching new officers new software pertaining to

the Knox County Sheriff's Office.

Technical expertise

Technical Languages:

CSS, HTML, PHP, JavaScript

Operating Systems:

Microsoft Windows (all versions)

Microsoft Server 2003, SBS2003, 2008, 2008r2,

SBS2008, 2012, 2012r2


MySQL, Microsoft SQL Server

Other Proficient Skills:

Greenway Medical (EMR) MicroMD NeoData

Microsoft Dynamics (CRM, Great Plains 10, 2010)

Microsoft SharePoint

Microsoft Exchange (sbs, 2007, 2010, 2013) Active

Directory Group Policy RDS (Terminal Server)

Graphic Design (Adobe Photoshop, Illustrator &


VMWare ESX, VCenter, Veeam and VMotion

Microsoft Hyper-V (Server 2008r2 & 2012)

Firewalls (Watchguard, Cisco ASA)

EMC & Drobo Storage

Meraki Switches, Routers, AP's


University of Phoenix

B.S., Information Technology

Family Christian Academy

High School Diploma


Gladly furnished upon request.

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