Sales Manager

Kyle A. Bailey

***** ******** **. #***

Houston, Texas 77082

Phone: 832-***-**** c

*.********@*******.***

Objective

To obtain a challenging leadership position in line

with my career; with an organization that will utilize

my Leadership, Supervision, and Networking skills to

benefit mutual growth and success.

Education

ITT Technical Institute, Houston Texas

Associate of Applied Science, CNS

Information Technology - Computer Networking

Graduate of June 2012

GPA: 3.75/ 4.0

Skills

Team Training and Supervisory Skills, Microsoft Word,

Access, Excel, Power Point and Visio, Customer

Service, Configuring Outlook and other exchange

accounts, meet deadlines, Software Testing, Virus Scan

and Repair, Installing Operating System, Windows

Server 2008, Repairing my own/others personal desktop

and laptop; on timely basis, experience using Auto

Task, ConnectWise, Troubleshooting Quickbooks issues,

TimeSlips, TimeClock, CorelDraw, Construct, GS

Dynamics, iOS, Adobe products, Troubleshooting

Prosystems FX Engagement and DocRecords, Installing

new hardware( hard drives, ram, video cards etc).

Windows support troubleshooting all issues with

windows 7, Xp, Vista, and Windows 8. Some phone

support on connectivity and no dial tones, windows vpn

and Cisco Vpn, Rebooting modems and switches, and

Removing corrupted files in registry and on hard

drives. Work with GFI Max Mail as well, thank you.

Work experience

BConnected Technologies

Nov. 20,2012- Current

Help Desk/ Technical support

Respond to, and update submitted customer tickets and

requests.

Monitor all IT systems (servers, network, desktops and

laptops).

Set up new desktops and laptops for client personnel.

Configure and troubleshoot desktops and laptops.

Engage third parties IT support partners, as

necessary.

Escalate issues or outstanding activities requiring

follow up to the Director.

Offering technical support on-site or via phone or

email.

Monitor and maintain MS Exchange.

Subway

April 20, 2011- March 22, 2012

Food Prep/ Closer/ Key Holder

Making Sandwiches of all kinds for customers on a fast

and steady basis, prepping veggies and anything else

needed for daily functioning to run smoothly.

Clear 4G Guys September

09, 2010 -August 6, 2010

Authorized Retailer

Outside sales directly to the consumer, spreading the

great knowledge of the new and fast services of Clear

WiMax. (Gather customer info, Input into Clear OS for

transaction, Email Receipt!)

Subway

April 06, 2009 -October 10, 2009

Assistant Manager

Store key holder, run the store effectively and smooth

whenever the store manager is not available. Close the

store down, count the money and do cash drops!

Zumies

April 16, 2008 -September 20, 2008

Sales Associate

Sales on the floor, remodeling the store, stocking and

putting together skateboards and struts! Knowledge of

merchandise so sales would be at a greater turn out.

American Eagle Outfitters June 20,

2007 -February 09, 2008 Lead Sales Associate

Working Sales, Stock, Cashier, and other

responsibilities. Also training for management, and

was the store opener!

Discount Tire Company May 12, 2005

-November 16, 2006 Lead Tire Technician

Working efficiently in the bay with consideration for

safety and the customer. Fast past Working with

customers and doing my daily job managing two bays of

6 persons. Meet deadlines!

Community activities

Counseling for teenagers and young adults in the

negative repercussions of drug and alcohol abuse at

Church (Harbor Community Church).

Contact this candidate