Management Software Engineer

SHAMBU DEV R

Male, DOB: **/**/****, Marital Status: Single,

Nationality: Indian, Visa Status: Visiting Visa

M: +971-**-***-**** E: ***********@*****.***

Experience Summary: 2 years 7 months

(Business Development, Client Management, Sales Coordination, Operations/Administration)

SUMMARY

A self-motivated professional with a diverse background in Services Marketing, Business Development, Client

Management, Operations and Software Development. Adept at prioritizing and completing tasks to meet customers’

needs. Proven ability to assume challenging roles, perform in highly visible positions, work under pressure to meet

deadlines and produce strong sustainable results. Skilled in cultivating excellent relationships with both clients and

colleagues and a good communicator with strong computer skills.

EDUCATION

B Tech [Computer Science] Mary Matha College of Engineering and Technology, Kerala University 2008

HSE [Class XII] Raja Kesava Das NSS Higher Secondary School, Kerala University 2004

SSLC [Class X] Mannam Memorial Residential High School, Kerala University 2002

AREAS OF INTEREST

Business Development, Client Management, Sales Coordination, Cold Calling, Email Marketing, Market Research,

Operations and Administration

PAPCLE Technologies

S ROFESSIONAL EXPERIENCE March 2012 – Sep 2013

SAPCLE TECHNOLOGIES SENIOR EXECUTIVE – BUSINESS DEVELOPMENT March 2012 – Sep 2013

a) SAPCLE Technologies FZE, Dubai

Improve Customer Acquisition and Retention

Market research to identify ORACLE and SAP Customers

Addressing Client concerns and ensuring the resolution of issues in a timely manner

Proactively conducted strategic account reviews with all assigned customers on a regular basis to review service

needs and usage trends

Worked closely with the customer and delivery team to develop scope of work and prepared proposals

Seek opportunities for organic growth within the partner organization

Worked as co-coordinator when working for Talents Services and manages the client expectations for the profiles

required

Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic

ORACLE customers

Mediator between partners and clients in Resources On Demand Services and maintain a cordial relationship

between them

Ensuring that customers are proficient in using services by identifying user needs and providing training and

consultative services

b) SAPCLE Technologies PVT Ltd, Chennai

Network with small business; establish support group

LinkedIn Sourcing and Lead Generation

Cold Calling and Email Campaigning to ORACLE and SAP Customers.

Secure sufficient financial resources for future development and expansion

Adopt a team approach; work with team in pursuing common goals

Prospect for potential Clients

Plan approaches and pitches

Build relationships with new clients

Present new products and services and enhance existing relationships

Part of the administration team for managing the internal office operations as well as mobilizing ORACLE and

SAP resources to Middle East

RODASYS TECHNOLOGIES SOFTWARE ENGINEER AND OPERATIONS July 2011 – Feb 2012

Requirement Analysis

Client Management

Assisting in Project designing

Database designing

PHP 5.3 and HTML Coding

Designing Prototype

Testing and Support

Project designing

Word Press

Testing and Support

INFOCALIX TECHNOLOGIES EXECUTIVE – BUSINESS DEVELOPMENT Feb 2011 – June 2011

IT Infrastructure Management Support

Trading Licenses

Provide IT Solutions and support for the Client

Lead Generation

Client Management

Market Research

Build relationships with new clients

PROFESSIONAL ACHIEVEMENTS

Responsible for Signing an Offshore Annual Maintenance Support Project with ACE Software Solutions, India

for Oracle Database

Played a key role for signing an Onsite Hyperion Support Project with DP World, Dubai for Annual Renewable

contract

Handled Partner Accounts in talents and staffing business

Successfully handled the accounts – INNOSOFT, Cape Gemini, IFFCO for resource augmentation and primarily

responsible for nurturing these accounts

Successfully partnered with companies for Talents Services.

Have good track record in email marketing and was able to convince US customers like Tata Communications,

HANYS, AAA New York where the company was selected as the possible vendor for the forthcoming

requirements.

Outsourced our internal Oracle consultants to partners’ projects.

Responsible in bringing government entities of Kerala - Finance (Kerala Financial Corporation), Tourism(Kerala

Tourism and Development Corporation) and Education (LBS College of Engineering) as premium clients for

supporting them with IT Solutions.

TECHNICAL EXPERTISE

Web Languages /Tools » HTML, PHP 5.3, Photoshop

Marketing Tools » Benchmark, Mail Chimp

Office Tools » Word, Excel, PowerPoint, Outlook

Database » MS SQL Server, Oracle

OS Platform » Windows, Linux, Mac OS

LANGUAGES

English (Full professional proficiency)

Hindi (Professional working proficiency)

Malayalam (Native or bilingual proficiency)

Tamil (Professional working proficiency)

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

LinkedIn Profile: ae.linkedin.com/pub/shambu-dev-r/4b/3a1/392/

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