Sales Manager
Resume:
ShivaPrakasam.A
Mobile:
E-Mail: ********@*****.***
PROFESSIONAL SUMMARY
SAP CRM Skills : Middleware, Sales, Base Customization, Marketing, Mobile
sales/Mobile Application Studio(Concept), and Service, Web Client & Web UI,
Knowledge in 7.O (Latest Version).
. Experience in CRM Base Customization - Business partner, Organization
management, Territory Management, Product Master, Org Model &
determination, Activity Management, Partner Processing, and Action
Profile.
. Middleware -R/3 Integration(Concept) - Good hands on initial load, RFC
Destination between Systems. Admin console -Site, Publication and
Subscription. Generating required Customizing objects for Initial
Replication, updating tables, Define & Release queues.
. Experience in CRM Marketing - Marketing Planning & Campaign, Lead
management & Questionnaire Determination.
. Interaction Centre Web Client - Web client profile, Account
Identification, Maintaining account, Interactive Scripting, Including
Transactions in Navigation Bar Profile, Transaction Launcher
. Experience in CRM Sales - Maintenance of Transactional Processing,
Copy controls, Lead, Opportunity Management, sales (order & quote)
transactions, Sales cycle, Follow-up Transactions.
. Web UI - PFCG Role, Navigation Bar Profile, Business Role, Creation of
Work Centers, Assign Logical link ID.
. Services- Installed Base, Quotation, Order, Contract, Complaint,
Repair, Resource Planning.
Base Customization:-
. Involved in creation and customization of Business Partners.
. Created number range and grouping, different roles for maintaining
Business Partners and configured field setting as well as visual
configuration tools (VCT).
. Created Business Partners relationship in various groups and
maintained it as per requirement, customization of business partners
included maintaining the forms of address, data origin and status
management.
. Maintain & delete duplicate Business Partners by performing due-
duplication check.
. Implemented Organization Determination Procedure (ODP), action
profiles to relevant transaction types for automatic partner
processing.
. Define rules to determine the Organizational unit responsible.
. Formation of organizational model includes divisions, distributions,
Tupel and maintenance of the sales area data for carrying out the
sales process of an organization, create position, user and assign it
to organization model assign attributes to position.
. Customized Partner Determination procedure (PDP) using access
sequence, status profile, item category determination and used in
appropriate transactions.
. Territory Management, Customized territory hierarchies, Categories,
Validity Period and Business Partners, subsequently assigned to the
hierarchy nodes in the Organization Unit.
. Configured Opportunity Management with sales cycle to control sales
process. Managing Actions both in transactions and marketing planning.
As per qualification level converted lead to opportunity through
copying control procedure.
. Customized the Business Activity by creating action profile.
. Customized and configured Action Profile as per user criteria for
Transaction, MPCM, and Activities etc. Customized Product hierarchies,
Categories, Created Attributes, Set types, Assigned Attributes to set
types further assigned set types to the hierarchy and categories and
then to the product. Configured additional relationship to the
product.
Domain Experience:
Overall experience of 11+yrs (Domain experience in general insurance,
life insurance, and Cargo marketing)
1.Navata Road Transport
Marketing Manager JAN 2012 to JUN 2013
Managing a team of 12 booking Agents with various places of tamilnadu to
develop and improve the company new business and also the existing business
Job description:
. To setup the new branch in potential area.
. Recruitment of the new agents to new area.
. Managing and development of the customer relationship who book parcel
with us.
. Monitoring and Managing Administration work for the branch.
. Branch coordination between the sales and operation department.
. Agency management.
. To check the Booking status daily at all the branches
. Routing vehicles without delay to the branches.
2. Reliance Life Insurance Ltd Jun 2009 to dec 2011
Sales Manager (Agency) in salem
Job description:
As a Sales Manager, I Recruited and manage a team of insurance
advisors and promote Life Insurance. My job profile includes
. Recruitment of a team of Insurance Advisors, guide and monitor their
activities.
. Review and Planning of the agent target.
. Group reviews and GID (group instruction drill)
. Goal setting to the Agent Advisors.
. Development activity to the Agent Advisors.
. Train the advisors for new products.\
. Weekly target review meetings and monthly review of the Goal setting
targets.
3. Ski Insurance Marketing Pvt Ltd
Territory Sales Executive (in Vizag) From Feb 2006 to Dec 2008
Responsibilities include the selling of general insurance and life
insurance as a package system.
4. Samtel (Dealer Airtel) (in Vizag)
Executive Sales From Nov 2003 to Dec 2005
Promoting and selling prepaid and post paid connections following up
Leads ; Reporting to the superior
5 National Insurance Company Ltd
Marketing Agent in Salem (BR - II) From Jan 2001 - June 2003
Represent a full line of general insurance, served as a trusted advisor to
businesses and individuals. Keen in selling health and motor insurance
policy
Education
. 10th from Sri vidya mandir higher sec school CBSE Board in 1993
. + 2 passed from Sri Ramakrishna Sarada higher sec school HSC Board in
1995
. B.B.A(Pass) from Vysya College,Madras University in 1998
. Pursued Master of Business Administration(MBA) in Marketing from
K.S.R.College of technology,Periyar University, Salem in 2000
Personal Details
Father's Name : M. Alagesan
Contact Address : Flat 109,Anjanadri Towers, bollaram road,
Miyapur, Hyderabad
Date of Birth : 29th Dec1977
Marital Status : Married
Sex : Male
Language Known : English,Tamil,Telugu,Hindi
Nationality : Indian
Date :
Place : Hydarabad
(A.Sivaprakasam)
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