Customer Service Representative

DANA-LEE HENRY

***-** *** ****, ******, NY ***** 917-***-**** *************@*****.***

EDUCATION:

State University of New York at Binghamton

Biology Major Fall 2009- Spring 2013

Employment History:

STRATEGIC CS NEW YORK, NY AUGUST 2013-CURRENT

CUSTOMER SERVICE REPRESENTATIVE

• Answer inbound phone calls and provided assistance to clients on a daily basis

• Upload documents to client files and input new data

• Perform outbound calls to clients and schedule appointments

• Answer telephone and email inquiries from customers in regards to program information

J. CREW NEW YORK, NY JUNE 2013- AUGUST 2013

SALES SUPPORT

• Acknowledge and greet customers as they enter the store

• Handle returns/ complaints graciously and effectively

• Efficiently handle all register transactions

• Perform duties to drive sales and reach sales goals

• Maintain a neat and comfortable environment

NATIONWIDE CREDIT INC. VESTAL, NY JULY 2012- OCTOBER 2012

CUSTOMER SERVICE REPRESENTATIVE

• Maintain call center database by updating customer information

• Answer customer inquiries about bills, payment plans, and general national grid information

• Take payments over the phone

• Sent outgoing calls to customers about problems with the national grid company

• Assist customers with delinquent accounts according to various state guideline

Volunteer Experience:

JUVENILE URBAN MULTICULTURAL PROGRAM ( J.U.M.P. NATION) BINGHAMTON, NY

JUMP HOST 2009-2013

A non-profit organization comprised of volunteers attending Binghamton University dedicated to making a positive difference in the

lives of at-risk youth by decreasing the high school dropout rate while increasing the enrollment / admission to institutions of higher

learning by means of a five-year mentoring commitment.

• Attended weekly meetings to learn how to communicate with the protégés (children)

• Attended forums with children to help build their life skills.

• Created performances with the children.

• Committed to a five year commitment with all protégés.

REAL EDUCATION THROUGH COLLEGE HEALTH BINGHAMTON, NY

REACH PEER, 2010-2012

The REACH (Real Education About College Health) peer education program heightens students’ awareness and understanding of

health issues that directly affect their lives such as alcohol and other drugs, tobacco use, social life, HIV/AIDs, sexuality, self-esteem,

peer pressure, relationships and healthy decision making.

• Created several videos for students’ education and entertainment.

• Worked in pairs, engaging students in their everyday environments across campus dining halls, University Union, bus stops,

recreational halls, study lounges and more while discussing health issues that directly affect their lives.

• Participated in special initiatives such as “dorm storms,” health fairs, health awareness campaigns, special events and more.

SKILLS:

Microsoft Office (Word, Excel, PowerPoint) Windows, Mac OS

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