Customer Service High School

Yasmin Gray

**** * **** ******, ***. *l, peekskill, ny. 10566

914-***-**** ? ******@*****.***

Objectives

Obtain a position in the customer service field.

Experience

Delaware Valley Job Corps Callicoon,

NY.

Work Based Learning Sep-Nov 2013

. Fine Dining- Set up and break down luncheon for 35 staff and students;

serve food and drinks to guests, and clean up.

. Cafeteria Duty - Sweep and mop floors, stack chairs, garbage removal,

sanitize tables, and serve food for over 200 staff and students.

Price Chopper

Poughkeepsie, NY.

Cashier

Jan-July 2013

. Received payment by cash, check, credit cards, vouchers, or automatic

debits.

. Issued receipts, refunds, credits, or change due to customers.

. Counted money in cash drawers at the beginning of shifts to ensure

that amounts are correct and that there is adequate change.

. Greeted customers entering establishments.

. Maintained clean and orderly checkout areas.

. Established or identify prices of goods, services or admission, and

tabulate bills using calculators, cash registers, or optical price

scanners.

Skills

. Business Math Program- cash-purchasing merchandise

. Professional phone etiquette, take messages and transfer calls

. Knowledge of office machinery, filing, (alphabetical and numerical),

and Microsoft.

. Organization of a hotel (guest services and daily operations)

. Banquet set up, serving, busing and clean up

. Food handling & safety, rules of a sanitary kitchen

. Training of new staff

Certifications

. EMS Safety Services CPR & First Aid

. ServSafe

. Leadership

. Hospitality & Lodging

Education

AHLA Educational Institute

Calioon, NY.

. Vocation Training

November 2013

Dutchess Community College

Poughkeepsie, N.Y.

. Attended

August-May

2013

Peekskill High School

Peekskill, NY.

. HSD June 2012

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