Customer Service Representative

Diane Clinton

Murfreesboro, TN

************@*****.*** - 615-***-****

Strong Financial and Customer Service Experience. Seeking a career in an office environment where I can

take on more responsibility.

WORK EXPERIENCE

Receiving / Cash Room / Asst Head Cashier

Old Time Pottery - Murfreesboro, TN - September 2008 to Present

Responsibilities

Held many positions within this company:

- Receiving/Pricing - responsible for unloading and proper pricing of merchandise.

- Cash Room Clerk - responsible for verifying all register bags (cash & checks), verify total returns and cash

pick-ups.

- Assistant Head Cashier - provide excellent customer service, supervising 14 cashiers, open and close

registers, change money for cashier draws, balancing cash drawers at end of shift, and authority to authorize

returns and credits.

Accomplishments

Improved efficiency at each position as I would find the best way of performing the required tasks and

suggesting and implementing improvements.

Skills Used

The ability to be tolerant with trainees who were slow to learn and customers with complaints, and maintained

a professional attitude while resolving any issue to the satisfaction of all.

Head Cashier

OfficeMax - Braintree, MA - April 1993 to May 1995

Responsibilities

responsible for customer service, and closing out all cash drawers at the end of the night.

Skills Used

Ability to count cash and dealing professionally with the customers.

Senior Customer Service Representative

Bank of New England - Brockton, MA - July 1985 to March 1989

Responsibilities

Train and supervise 5 people in the roles of full time customer service representatives and night reconciliation

clerks. Handle self-directed IRA accounts and was personally assigned the more complicated accounts.

Skills Used

Problem solving and following a financial trail to the point of balance.

Receptionist

Macdonald, Levine, & Savy C.P.A. - Boston, MA - January 1984 to July 1985

Greet Clients, Direct incoming Phone Call, light typing, accounts receivable and other clerical duties

EDUCATION

Associate in Marketing

Newbury College - Boston, MA

1982

SKILLS

Organization Skills, Professionalism in dealing with the public

ADDITIONAL INFORMATION

Treasurer for Music Booster Association 2002 - 2005

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