Customer Service Management
Resume:
William Caisido
575-***-**** ************@*****.*** 1480 Broadway San Diego, CA 92101
Profile
Detail-oriented Biology graduate with extensive laboratory and management experience,
looking for a rewarding position using my skills to their fullest extent.
Experience
LEARNING SPECIALIST, SITEL CORPORATION; LAS CRUCES, NM JAN 2013 - AUG 2013
Worked with a team of four other trainers to instruct new hires on company policies,
procedures and use of internal resources, Maintained an engaging learning environment
and used various teaching methods to keep learner's attention and build company loyalty
in new employees; Used administrative access to build course schedules, create employee
accounts, issue corrective paperwork, file terminations and carry out other administrative
duties; Participated in projects involving decreasing employee attrition, Travelled to other
sites across the country to instruct employees for newly launched campaigns
TECHNICAL SUPPORT REPRESENTATIVE, SITEL CORPORATION; LAS CRUCES, NM AUG 2012 - JAN 2013
Worked with Directv customers over the phone to solve technical issues in a timely fashion
and de-escalated upset customers; Worked together with supervisors to come up with
resolutions to complex technical and accounting issues; Used internal database and other
programs to solve issues related to satellite, internet, IT support, billing inquiries, account
management, and appointments
BARTENDER/SECURITY, GRAHAM'S CENTRAL STATION; LAS CRUCES, NM JAN 2010 - FEB 2011
Served alcoholic beverages to customers including, beer, wine, and mixed spirits, quickly
and consistently; Multitasked, including keeping tabs, handling registers and cash,
watching for security risks and providing excellent customer service while mixing drinks
and upselling to patrons
IT COMPUTER SYSTEMS OPERATOR, TAYLOR METRO; LAS CRUCES, NM MAY 2007 - NOV 2008
Oversaw nightly transfer of computer files from Las Cruces, NM to the Main Network and
also Canada; Also performed a nightly system back up and invoice distribution, using a
DOS- based system.
Education
New Mexico State University, Las Cruces, NM BS in Biology with a Chemistry Minor,
2012
Related Experience
Lab assistant in Dr. Immo Hansen's Vector Physiology lab at NMSU- we researched vector
physiology using Aedes Aegypti mosquitoes as a model. I also was in charge of my own
experiment- The Effects of Competition on Offspring Fitness using Aedes Aegypti larvae.
Other duties included anesthesia, dissection and imaging of adults to research how the
hydrophobic environment inside their abdomens prevented them from becoming
infected with malaria virus.
I am a founding member of the Zeta Phi chapter of the Sigma Chi fraternity at New Mexico
State and held the positions of Magister (New Member Instructor), Recruitment Officer and
Chapter Secretary in addition to other duties as an active founder.
Skills
LABORATORY SKILLS
PCR, ElISA assays, Gel Electrophoresis and Western Blot techniques, organic chemical
synthesis, scientific writing as well as lab animal care and use in experiments
COMPUTER SKILLS
Extensive use of Microsoft office especially Word, Excel and Outlook, Mac apps, basic
HTML and C++ programming, technical writing, video recording and editing
BUSINESS SKILLS
Public speaking in front of classes of 20+ as well as larger audiences, teaching (adult
learners), delivering of speeches for motivation and morale improvement, familiarity with
performance tracking and Six Sigma processes as well as employee management
OTHER SKILLS
Motorcycle and vehicle maintenance (drum and disc brake change, oil change, tire
change, fan belt replacement), personal coaching and bodybuilding training, outdoor
survival skills, basic spanish, home improvement (drywalling, hardwood sanding, tile
cutting, mixing/laying cement, xeriscaping, interior painting), stagecrafting, screenwriting
basic beer/wine brewing, and beginner with a ukelele
References
Alexandra Moore 575-***-****
Joan Sallee 575-***-****
Dylan Wolf (505) 450-221
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