Customer Service Assistant
Resume:
Shequonda Berry
Charlotte, NC 28214
Email:***.**************@*****.***
Certified Nursing Assistant
• Reliable service-focus nursing professional
with excellent patient-care and charting skills
gained through 3 years of experience as a CNA.
• Able to relate to patients quickly and work effectively with
physicians, peers, and other healthcare professionals.
Conscientious, team-oriented, and eager to learn.
• Clinical skills combine with dedication to excellent patient
care, compassion, and professionalism to integrate
patients'
medical and emotional care.
Education, Licensure, and Certification
Diploma, in Medical Assistant, 2008
Brookstone College of Business, Charlotte, NC
Certified Nursing Assistant, North Carolina Nursing
assistant Registry,
2010
EKG Program 2013 Central Piedmont Community College,
Charlotte, NC
CPR, American Heart Association 2012
Areas of Knowledge & Skills
• Vital Signs/Blood Glucose
• Finger Sticks
• Patient care safety
• Privacy HIPAA Regulations
• Patient Advocacy and Support
• Patient Intake
• Medical Terminology
• Sterilization Procedures
Clinical Training
NorthEast OB/GYN : Set up appointments, file patient
records, prepare a
medical record for a new patient, perform veinpuncture,
capillary
puncture, work in the lab, administer injection and assist the
doctor.
Legacy Heights Assisted Living: resident assistant
performing direct patient care,
or of a medication aide performing medication
administration tasks. Preserve patient dignity and minimize
discomfort while carrying
out duties such as bedpan changes diapering, emptying
drainage bags and bathing.
Commended for chart accuracy, effective team
collaboration, and delivered consistent empathetic care.
Prior Employment
Customer Service, Ross Store, Charlotte, NC 2007-
Present
Responsible for customer orders and payment transaction.
Courteous and
Helpful to customers and other associates. Handled cash,
checks,
coupons, and gift certificates. Maintain accurate cash
control. Keep
register area adequately supplied and the front end area of
the store
neat and clean
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