Customer Service Administrative Assistant

Alicia Briggs

*** ********** **,

Brooklyn, NY **233

Cell: 347-***-****

Email: *********@*****.***

QUALIFICATIONS:

• Registered with New York State as licensed security officer, Registered

Fire guard(f-44) with the Fire Department

• Licensed in C.P.R. and First Aid, Extensive experience in hand-wand

techniques, X-rays screening, and Property search. Strengths in

customer service /data entry, and credit cards transaction

• Proficient in Microsoft Word, word Perfect 5.1 MS Excel, Power Point,

Type 55wpm,

Capable of handling multi-phone lines, and dictation, Certified in Child

Abuse and Neglect,

Conflict Resolution, and Code of Conduct Training Experience.

EXPERIENCE

2011-2013 New York City Housing Authority Brooklyn,

NY

GROUNDS WORKER / CARETAKER

Mop, and sweep building. Operate compactors

Pick up garbage from public space and the building

Operate NYCHA motor vehicles

Buff,Strip,and strip floors, weed whack, cut grass

2008-2011 BUSHWICK ECONOMIC DEVELOPMENT CORP

Brooklyn, NY

RESIDENTIAL AIDE

Take referrals from path for families entering the shelter system

Observe and secure facility to detect and report unusual behavior,

and ensure that resident are safe

Enforced rules and regulation to ensure a smooth and orderly operation

2005-2007 WOMEN IN NEED

RESIDENTIAL AIDE

Log intake information into the awards data base

Monitor two C.C.T.V, and made regular contact with staff

Made regular patrol of the building to insure safety

2002-2004 SPARTAN SECURITY INC.

New York, NY

ADMINISTRATIVE ASSISTANT /DISPATCHER

Provided current and prospective employees with information about

job policies, job duties, working conditions, wages, opportunities for

promotion,

and employee benefits

Greeted and directed visitors / customers to their destination and provided general

information

Answered multi-line telephone, routed calls, and took accurate messages

Performed faxing, photocopying and filing duties

Assisted supervisor with special projects

EDUCATION: 04/2008 SUNYBEDC-Microsoft - 06-1994 College Of New

Rochelle

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