Customer Service Sales
Resume:
BRENNA HICKS
*** ****** ***** *****, ** Vergne, T N 37086 C: 816-***-****
**********@*****.***
Summary
Highly motivated personality dedicated to providing excellent customer service in many
different types of customer relations which includes food industry, retail/sales, and
therapeutic massage industries.
Highlights
Strong organizational skills procedures Customer Service Expert
Opening/closing prodecures Adaptive team player
Energetic work attitude Top sales performer
Active listening skills Management Training
Large cash/check deposits expert
Experience
Server
04/2013 to 08/2013
Corner Cafe
Liberty, MO 816-***-****
Received Top Monthly Pie Sales for June '13 and July '13.
Recorded customer orders and repeated them back in a clear, understandable
manner.
Up-sold additional menu items, beverages and desserts to increase restaurant
profits.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Trained new employees.
Maintained a 100% attendance record.
Server/Cocktailer
02/2012 to 04/2013
Stables Bar and Grill
Kearney, MO 816-***-****
Recognized by customers on a daily basis on the outstanding service they
received which creates loyal and regular returning customers who specifically ask
for me.
Closely followed standard procedures for safe food preparation, assembly and
presentation to ensure customer satisfaction.
Correctly received orders, processed payments and responded appropriately to
guest concerns.
Served fresh, hot food with a smile in a timely manner.
Worked in a stressful environment dealing with bar style customer attitudes while
maintaining a positive attitude.
Daily shift cleaning duties to maintain a healthy and safe environment for
customers and co-workers.
Maintained a 100% attendance record.
Server
06/2011 to 02/2012
Cheddar's Causal Cafe
Independence, MO
Recorded customer orders and repeated them back in a clear, understandable
manner.
Up-sold additional menu items, beverages and desserts to increase restaurant
profits.
Correctly received orders, processed payments and responded appropriately to
guest concerns.
Worked in a high volume restaurant, daily sales averaging $25,000.
Personally selling within a 6 hour shift on average of $1000.
Maintained a 100% attendance record.
Server/Shift Leader 09/2010 to 06/2011
Chili's Bar and Grill
Kansas City North, MO 816-***-****
Granted the "Hot Chili Award" for excellent customer after working for Chili's for
3 months by the district manager of the franchise.
Assigned tasks and oversaw the direction of employees to ensure compliance with
food safety procedures and quality control guidelines.
Ensured proper cleanliness was maintained in all areas of the bar and front of
house.
Trained new employees.
Developed and maintained exceptional customer service standards.
Efficiently resolved problems or concerns to the satisfaction of all involved
parties.
Maintained a 100% attendance record.
Assistant Clinic Administrator/Receptionist/Sales 08/2008 to 09/2010
Massage Envy
Prairie Village, KS 913-***-****
Maintained top monthly membership sales for 6 consecutive months.
Fielded an average of 50 customer service calls per day.
Recommended and helped customers select memberships based on their physical
needs.
Organized and scheduled appointments for 15-20 Therapists while keeping a calm
and harmonious atmosphere for clients.
Responsible for making bi-weekly schedules for 12 receptionists to ensure enough
staffing would be available to handle business production.
Cash handling and daily work reports.
Daily opening and closing procedures.
Responsible for maintaining a safe and clean environment for clients and
employees.
Maintained a 100% attendance record.
Connection Center/Electronics Associate
05/2005 to 04/2008
Wal-Mart
Maryville, MO 660-***-****
Received a score of 100% by a secret shopper from Wal-Mart while working in
the Connection Center.
Computed sales prices, total purchases and processed payments.
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and
exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Replenished floor stock and processed shipments to ensure product availability
for customers.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Education
Not yet completed: Broadcasting
2005-2007
Northwest Missouri State University
Maryville, MO, USA
State Required Studies
2005
Polo R-VII School District
Polo, MO, USA
Graduated in the top 10% of class with a GPA of 3.8
Member of Future Community Career Leaders of America
Member of National Honor Society
Member of Future Business Leaders of America
Obtained 12 college credit hours in Algebra, Physics, and American History.
References
Kyesha Tyson
Home Based Customer Service for American Express Inc.
Jessica Yarbrough
Assistant Manager of Corner Cafe
Jerry Strother
Regional Manager for Tremco Inc.
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