Customer Service Manager

Geoffrey L. Wyllie

**** **. ***** ****, *** Vegas, NV 89142 H: 702-***-**** C: 702-***-****

**********@***.***

Dedicated Customer Service Representative who provides exceptional customer

service through active listening and problem solving. Exceptional computer

aptitude and telephone etiquette. Looking to obtain a position where I can

maximize my multilayer of skills, training experience, customer service,

medical knowledge and successful track record.

Key Skills

Skilled in call center operations Multi-line phone operation

proficiency

Exceptional workflow management Committed to maintaining data

integrity

Strong problem solving aptitude MS Office (Word, Excel)

EMR medical records systems Medical Records

Drug profiles/screening/logging/record keeping Prior

authorizations/medications

EKG & Blood Draws/Injections Hot/Cold Packs

Nerve Conduction studies Urine analysis

OSHA/MSDS training POS & Inventory Systems

Production line/packaging Budgeting/P&L Statements

Fleet Registration/DOT protocol Policy / Procedures Manuals

Experience

Medical Assistant,

01/2006 to 08/2013

Pain Institute of Nevada - 600 So Rancho Drive Suite 113, Las Vegas NV

89106

Call-Center in bound calls/Catalog sales, 07/2003 to 02/2005

Miles Kimball/Exposures - Las Vegas, NV 89119

Baggage Claims, 02/2003 to 07/2003

Southwest Airlines - Las Vegas, NV 89119

Customer Service/Counter Sales, 06/2002 to 02/2003

McDonalds Corp. - Las Vegas, NV 89142

IT/ Trainer - Business Analyst AS400 Computer System, 07/1998 to 07/2000

Unisource World Wide - 845 Pilot Rd, Las Vegas, NV 89119

Operations Manager Janitorial Supplies, 08/1985 to 07/1998

National Sanitary Supply Co. - 5480 So. Procyon Ave. Las Vegas, NV 89121

Office Manager, 08/1981 to 08/1985

National Sanitary Supply Com. - 5480 So. Procyon Ave. Las Vegas, NV 89121

Warehouse Manager, 07/1977 to 08/1981

National Sanitary Supply Co. - Ontario Ca.

Pasteurizer/Line production, 07/1976 to 07/1977

Knudson Products - Otter Pops - Ontario, Ca.

Education:

Nevada Career Institute: 02/2005 to 12/2005

Medical Assistant (Certified) Las Vegas, NV

Alta Loma High School, 07/1968 to 07/1972

Rancho Cucamonga, CA

Certifications:

Certified Office Laboratory Assistant

CPR Certified

Medical Assistant

Layman Deacon - Lutheran Church

Military:

US Army-Medic: July 1972 to December 1975

Awards/Accomplishments

Operations Manager of the Year: 1996 & 1998

Girl Scout Leader: 1998 - 2007

Lutheran Church Sunday School Teacher: 1998-2007

References:

John Burgess, Sales Manager

A-1 Chemical 702-***-****

Jeff Ross, IT Projects Manager

AARP 909-***-****

Lianne Motoyama, Medical Assistant

Vita Phone Systems 702-***-****

Contact this candidate