Customer Service Security
Resume:
Tina Kukwa
West Valley City, UT 84120
RESUME
Education:
Associates Degree Salt Lake City Community College 2010
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Linguistic:
English
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French
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African Dialects
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Some German and Russian
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Work Experience:
HSS Security Company, Salt Lake City International Airport:
11/2011-08/2013
Duties Include:
Inspecting and verifying badges of clients and customers entering the
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airport secure area.
Making sure customers are not carrying weapons in the vehicles; in
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case of anything out of the ordinary, I will inform airport control and
airport police.
Reminding every customer entering or exiting the secure area to wait
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for the gate to close behind him or her before proceeding.
Maintaining professionalism while interacting with customers, and
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responding to all their questions.
Logging in activities in area and work performed every hour.
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CBI Security Company, Salt Lake City International Airport: 05/2011-2011:
Duties were the same as HSS Security Company.
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C3 Insurance Company: 11/2011-2012:
Duties included:
Answering questions from clients about different types of insurance
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and due dates.
Advising and reminding clients about new enrollment dates.
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Answering phone calls and directing to other departments and doing
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follow ups, etc.
Work Activity Center: 03/2007-12/2009:
Duties:
Working with disabled / handicapped clients.
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Helping with and encouraging the use of motor skills.
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Reminding clients to do chores.
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Assisting in the arrangement of outdoor activities such as camping,
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going to a stadium to watch a game, etc.
Helping prepare meals and assisting some clients in eating.
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Doing laundry, vacuuming, cleaning the floor, decorating, etc.
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Taking clients out for a walk.
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Answering phone calls, assisting in doctors’ appointment, scheduling
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and encouraging clients to go to work.
Home Option Senior Care: 10/2004-2007:
Duties included:
Preparing and serving meals and sometimes helping clients to eat.
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Reminding clients to take medications as well as eating.
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Accompanying clients to doctor’s appointments and shopping.
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Providing companionship to some clients.
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Helping clients with house chores such as laundry, vacuuming,
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dusting, answering phone calls.
Helping clients with toileting, showering, dressing, grooming as well
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as with makeup.
Assisting clients with exercises such as going for a walk, stretching,
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etc.
Volunteer Service:
Bishops’ Store House: 2004- Present:
I help in quilting blankets for the homeless in America, and for
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people in developing countries.
I do customer service in answering phone calls and directing to other
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departments.
I help stock food items on the shelves, and help push carts with food
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items for people out to their cars.
I help with cleaning the church building.
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I provide needed help for some disabled members.
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I do babysitting for parents and friends that need breaks due to a
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variety of reasons.
Catholic Community Services: 2010-2011
Helped at the kitchen to prepare and serve meals to the homeless.
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Helped to clean and tidy the kitchen after meals.
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Helped newly arriving refugee families from Africa, Somalia, showing
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them around and how to board the bus, showing them shopping
centers, etc.
Pioneer Valley Health Center: (Service Project) 2003-2004
I helped with toileting, and providing companionship and other
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services to the elderly.
I read storybooks to the elderly and paid attention to their commentary
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jokes and laughed together.
I played games (Uno) with the elderly.
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Cretch Daycare (Cameroon, Bamenda): 1998-2000
I helped with toileting, provided security and comforted the children
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when they were tired and fussy, etc.
Helped provide care, arranged activities, help fix breakfast, lunch and
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snacks, read stories to children
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