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Customer Service Management

Location:
United States
Posted:
December 05, 2013

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Resume:

Robert Zapien

** *** **** **, *********, nm *****

505-***-****/ 505-***-****

acbgvr@r.postjobfree.com

Dynamic, Results- Oriented and Team Spirited

Overview More than twelve years of professional management experience. Exemplify

leadership qualities, and professionalism, backed by a consistent record of

achievement. Demonstrating record of increasing profit throughout tenure.

Instrumental in reducing overhead and contributing to operational goals and

personnel relations. Strengths include general ledger, financial statements,

financial analysis, budgeting, cash management internal and external reporting,

logistics, operations, and compliance.

Areas of Expertise Profit & Loss Management Strategic Planning & Vision

Logistics Management Teambuilding & Leadership

Business Process Optimization Sales & Operations Management

Accounting & Servicing Regulatory Compliance

Deal Structuring Corporate Culture Change Lease

Professional Zapien Trucking 2010- 2013

Experience Logistics Operations

• Expanded company size and revenue

• Managed and negotiated new contracts

• Implemented a Safety & Compliance program

• Supervised Shipping & Receiving

Zia Freight Services, LLC 2005- 2010

CEO/ Founder

• Negotiated contract with three Fortune 500 Companies

• Optimized warehouse operations

• Established inventory control and Lost Prevention

• Performed purchasing functions

Santa Ana Star Casino 2001- 2005

Table Games Supervisor

• Managed and oversaw the operations of table games

• Increased revenue for department through various promotions

• Maintained a high standard of quality and customer service

Education & Kelsey- Jenney College

Qualifications Graduate: BA, CDL

References Furnished On Request

BUSINESS

Bruce Fontenot OPERATIONS MANAGER

DYNAMEX INC

5670 S 40th St Ste 1

Phoenix, AZ

602-***-****

Eric Evanson WEST COAST DIRECTOR OF OPERATIONS

DYNAMEX INC

5670 S 40th St Ste 1

Phoenix, AZ

602-***-****

Gary Brotherton REGIONAL TRANSPORTATION DIRECTOR

Office Depot

602 South 63rd Ave.

Phoenix, AZ

623-***-****

PERSONAL

Richard Vigil

709 Ocala St SE

Albuquerque, NM

505-***-****

Carlos Quevedo

1816 Valley Dr SE

Albuquerque, NM

505-***-****

Cecilia Carmorlinga

11652 S Parmelee Ave

Los Angeles, CA

951-***-****



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