Sales Customer Service
Resume:
DAN CLAPPER
Raleigh, NC 27614
***.*******@*****.***
Highly Motivated Results Getter looking to expand my impact in the HVAC
market. With 16+ years of HVAC sales experience across all channels, including
manufacturing, wholesale distribution, and installation, as well as the completion of
many education and training classes from general leadership and sales courses to
specific technical training, I have the background desirable to create top producing
sales results.
SUMMARY OF QUALIFICATIONS
Well versed in high efficient HVAC sales and design, including Geothermal,
Radiant, Solar Thermal, Gas Boilers and Furnaces
Consistently increased sales and margins by helping distributors and
contractors design, sell, and install High Efficient HVAC systems
Thorough knowledge of distribution, purchasing, inventory, logistics, and
price structures in a wide variety of plumbing & HVAC product lines
Provide hands on design and technical support from start to finish through
coordinated efforts with contractors, manufacturers, builders, and engineers
PROFESSIONAL EXPERIENCE
Bosch Thermotechnology, Mid-Atlantic Sales Manager (May 2011-present)
Responsible for Wholesale Distribution sales in the Mid-Atlantic Region. Main focus
is Bosch Geothermal, with additional responsibility in providing complete HVAC
systems including Solar Hot Water, Heat Pump Water Heaters, and Bosch/Buderus
boilers. Develop and maintain win-win relationships with Manufacturer Reps,
Distributors, and Contractors.
Consistantly 30-35% growth each year in Residential/light commercial
market, will exceed target of $8.1 million this year.
Successfully added 65 new wholesale distribution points.
In person visits with over 500 contractors in the Mid-Atlantic and Northeast
Trained wholesalers and contractors to sell high-end HVAC, based on
features and benefits instead of price.
Developed Manufactures Reps in the Northeast to sell Bosch Geothermal.
Converted 3 of the top 10 Waterfurnace residential dealers in the country to
Bosch
High profile wholesale distribution relationships (including Ferguson)
JD Johnson Company, HVAC Sales & Design (March 2001-May 2011)
Responsible for Geothermal, Radiant, and HVAC Sales and Design for a growing
Plumbing & Heating Distributor, responsible for sales totaling $5,000,000 in 2010.
Develop and maintain win-win HVAC accounts through design support, training,
marketing, inventory and logistics.
Direct communication with decision makers including Builders, Architects,
Manufacturers Representatives, Engineers, Mechanical Contractors, and
Residential/light commercial HVAC Contractors
Design residential heating and cooling systems, including geothermal and
radiant designs in houses over 10,000 sq. ft.
Purchase HVAC product lines including Arcoaire, Climatemaster, Dunkirk, HB
Smith, Munchkin, Taco, Viega Radiant, Watts Radiant
Coordinate all training events, counter days, and site visits.
Train and supervise inside sales team to ensure top notch customer service
TMC Plumbing & Heating, HVAC & Plumbing Installations
Since I was old enough to hold a wrench, I helped my father with many installations
including Boilers, Furnaces, Air Conditioning, Radiant heating, and Plumbing.
EDUCATION AND TRAINING
Marist College, Business Management, 2001-2005
Courses in Strategic Management, Marketing, Compensation, Training &
Development, HR Management, Operations Management, and Statistics
HVAC Training
Bosch Training on Geothermal
Bosch Training on Boilers, Solar Hot Water, Tankless Water Heaters.
Train-The-Trainer Certification, Climatemaster Geothermal
Design, Service, and Installation, Climatemaster Geothermal
Certified Radiant Designer, Radiant Panel Association
Certified Radiant Installer, Radiant Panel Association
Radiant Design, Piping, and Controls, Viega Radiant Systems
Various Training on many HVAC software applications including
o Wrightsoft
o Bosch GeoSolutions
o Climatemaster Geodesigner
o Viega Radiant Wizard
o Taco HSS Solution
Sales and Leadership Training
Guerrilla Marketing Intensive 3-day Workshop: Hands on Guerilla Marketing
training one-on-one with Jay Conrad Levinson.
Continual Personal Development through reading and workshops including:
360 Degree Leader, The 5 Levels of Leadership, 25 Ways to Win with People,
Think and Grow Rich, 7 Habits of Highly Effective People, The 8th Habit,
Success Built to Last, One Minute Manager, One Minute Salesperson, The
Little Black Book of Connections, The Little Red Book of Sales, The 177
Mental Toughness Secrets of the World Class, and How to Win Friends and
Influence People
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