Customer Service Manager

Daniel W. Sizemore II

**** ******* *****, ********, ** 30213

404-***-**** ~ ********@*****.***

PROFESSIONAL SUMMARY

Award winning high energy district manager with over 17 years of retail

experience demonstrating a proven track record of outstanding sales,

merchandising and customer service results. Equally strong qualifications

in all areas of optical retail operations: P&L, budgeting, inventory

control, training, coaching and development, consultative sales, loss

prevention and other functions. Effective communicator, leader and problem

solver who builds teamwork and possesses the initiative to exceed goals.

CAREER PROFILE

March 2005 to Present US Vision

Atlanta, GA

District Manager

. Full operations and P&L responsibility for NY, NC, PA

and GA with the Macy's and Belk Optical divisions,

generating annual sales of over $4 million.

. Prior market responsibility for JCPenney Optical

includes: GA, AL, LA, TN and TX, with annual sales

exceeding $10 million.

. Responsible for hiring doctors, managers and

optometric technicians.

. Championed promotional events resulting in a 10%

growth year over year

. Budget planning responsibility for daily, weekly and

monthly goals.

May 2001 to March 2005 Luxottica Retail

Atlanta, GA

General Manager

. Managed two key components of Luxottica Retail in 2002. Lenscrafters

and Sunglass Hut, which had combined profits exceeding $2.5m.

. Increased store profit 5% over LY, with 3% less volume in 2002.

. Developed eleven associates for promotion, in all areas of management.

. Responsible for two Lenscrafters' stores in 2004 with combine profits

of $1.9m.

. Increased store profit 22% over LY in 2004.

SELECTED ACHIEVEMENTS

. Became a Mentor District Manager for US Vision in 2010.

. Created the Associate Development Plan (ADP) for US Vision, promoting

associate growth and development on all levels.

. Top district out of 40 in "excellent" mystery shops for US Vision 2007-

2009.

. Macy's Optical Boutiques were named 2005 and 2007 lease department of

the year by Macy's Inc.

. "S.A.L.E.S." expert trainer for Luxottica Retail.

. Human Resources expert "Civil Treatment" for Luxottica Retail.

. Serviced over 70,000 people through the Gift of Sight program during

my time as the coordinator.

. Expert coach helped bring region 59's TSAT's to a level 5 for

Luxottica Retail.

. Store leader for 14 continuous months "Customer Complaint Free" for

Staples (The Office Superstore)

EDUCATION/PROFESSIONAL DEVELOPMENT

May 1995 Clark Atlanta University

Atlanta, GA

B.A., Business Administration, Minor:

Management/Sales

Advanced Skills:

Training, Consultative Sales,

Coaching and Development, Customer Service, Brand Recognition,

Merchandising

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