Manager Customer Service

S tephanie M. Pope

Ramsey, NJ *****

201-***-**** *******@*****.***

PROFESSIONAL EXPER IENCE

_

N EW YORK SPORTS CLUBS D OBBS

F ERRY, NEW YORK

Assistant Manager of Programming November, 2013 -

P resent

• Manage a full staff of about 20-25 employees through communication, scheduling and evaluations

• Continually grow and t rain all employees to exceeding expectations

• Higher level customer support (reduce arguments, field complaints, handle multiple issues, etc.)

• Multi-task constantly (phone calls, emails, research, scheduling, problem solving, paperwork, etc.)

• Rebuild two major programs within the division from scratch within first weeks of employment

NEW YORK SPORTS CLUBS

R AMSEY, NEW JERSEY

Sports Clubs for Kids Administrative Assistant M arch, 2013 -

November, 2013

• Communicate daily with any customers, give tours and answer questions

• Answer and make phone calls relative to Sports Clubs for Kids; field/transfer phone calls for management

• Schedule classes based on various instructors’ availability; run purchase t ransactions in person and over the

phone

• Assist and help organize Program Manager and Assistant Program Manager with daily tasks

• Create grids and documents as needed; create, file and organize all customer paperwork

F I T NESS LADY

R I DGELAND, M ISSISSIPP I

Front Desk Associate /Sales Associate A ugust, 2012 - February,

2013

• General customer service; answer phones; call t ransfers; department/manager pages

• Make appointments over the phone and in person; organize, file and fill out relative paperwork

• Operate cash register for food, drink, clothing and accessory purchases (cash, credit, debit, check, charge)

• Give potential members full tour, answer questions, and go over agreements relative to gym membership

• Make sales phone calls and return membership phone call inquiries; schedule appointments

ROCKLAND ORT HOPED ICS A IR MONT,

N EW YORK

Physical Therapy Aide September, 2010 - August,

2011

• Work directly with Physical Therapists, Assistant Physical Therapists and Occupational Therapists

• Instruct, motivate, safeguard and assist patients practicing exercises and activities

• Confer with staff to evaluate patient information to plan and coordinate t reatment

• Perform clerical duties for inventory, supplies, completing forms, and making and receiving phone calls

• Schedule patient appointments with therapists and coordinate therapist’s schedules

N EW YORK SPORTS CLUBS

R AMSEY, NEW JERSEY

Camp Counselor J une, 2006 -

A ugust, 2010

• Administer first aid and notify emergency medical personnel when necessary

• Confer with management to discuss and resolve participant complaints

• Manage daily operations of recreational programs

• Enforce rules and regulations of recreational facilities to maintain discipline and safety

• Complete and maintain time and attendance forms and inventory lists

Swim Instructor September, 2004 -

November, 2011

• Maintain safety and organization of pool, deck and hot tub areas

• Teaching child and adult water safety as well as beginner and advanced level swim strokes

• Meet with family to discuss and critique progress in swim lessons

New H i re Supervisor M ay, 2011 - November,

2011

• Welcome and introduce all new camp staff to facility, employees and operations order

• Meet with new staff monthly to discuss questions and concerns, as well as evaluate their individual

performance

• Oversee new camp staff performance on a daily basis

Stephanie M. Pope

Page 2

EDUCAT ION

M ISSISSIPP I COLLEGE C L I N TON,

M ISSISSIPP I

Biological & Medical Sciences

2011 – 2013

M ESSIAH COLLEGE G RANT HAM,

P ENNSYLVAN IA

Psychology, B.A.

2006 – 2010

• Step Team (Captain and Team Chaplain)

• Hip-Hop Dance Team (Choreographer, Head Choreographer & President)

• Swim Team

ADD I T IONAL SK ILLS

• Medical Terminology: Classes at M ississippi College, 2 years; Shadowing a Physician’s Assistant, 1

year

• Leadership Skills: Drum Major, 1 Year; Choreographer, 4 years; Step Team Captain, 3 years

• Six years German language education: 2001-2006

• Works well with members of a team: Swimming, 2 years; Dance Teams, 6 years; Cross-Cultural to

Ghana, Africa, 4 weeks; Church Praise Team, 9 years

• Type 70 words/minute

• Proficient in M icrosoft Office, Medical Manager, various front desk programs

REFERENCES

• Upon Request

Contact this candidate