Customer Service Safety Officer, Dispatcher, Mortuary Student

LateshA bailey

**** *. ******* ***. ***.*** - Chicago, IL 60620

773-***-**** - **************@*****.***

OBJECTIVE

I am looking for a position in the medical environment that allows me to contribute my schooling as a medical

professional; that also allows me to gain experience and growth as a medical professional. I am going to become an

autopsy technician, and I have such a desire to be involved within a medical facility. I look forward to an opportunity to

meet with you to discuss how I can benefit your organization.

CORE COMPETENCIES

MANAGEMENT

• Assigned or dispatch workers, work crews, equipment, or service vehicles to appropriate locations,

according to customer requests, specifications, or needs

• Saved and maintained files or records of vendor, work or services performed, charges, expenses,

inventory, or other dispatch information.

• Delegated types or amounts of equipment, vehicles, materials, or personnel required, according to work

specifications

• Arrange for necessary repairs or restore service and schedules.

• Supervised subordinates so they perform their functions effectively

CUSTOMER SERVICE

• Manage and resolve customer complaints

• Maintained the proper telephone etiquette to satisfy various customer situations

• Helped customers and visitors in a friendly and courteous manner

• Provided customers/clients with desired information in a timely manner

• Established friendly and lasting relationships

COMMUNICATION

• Utilized internet, MS Office, and email as an effective communication tool

• Developed voice skills and how to enhance a good telephone presentation.

• Established rapport with diverse individuals and groups

• Demonstrated ability to express ideas in a team environment and influence action

MEDICAL KNOWLEDGE

• Learned biochemistry, molecular genetics, cell structure, function and processes and emphasizes the

structure and function of the human body

• Skilled in Basic medical vocabulary for allied health professionals and others with minimal background

in anatomy and physiology; includes study of the human body systems.

• Enhanced skills in histology and human cadaver competence including osteology, articulations, skeletal

muscles, and neurology.

• Enhanced skills in histology and human cadaver competence. Primarily stresses the

following areas: cardiovascular, thoracic and abdominal cavity systems.

• Studied the pathological conditions of the human body in its postmortem state and how those

pathological conditions affect various parts of the body, with particular emphasis on those

conditions which relate to or affect the embalming or restorative art process.

• The development and use of personal, professional and community hygiene and sanitation

according to OSHA standards.

EXPERIENCE

Northwestern Memorial Hospital, Chicago, IL 2009-Present

Security Dispatcher

Monterrey, Chicago, IL 2008-2009

Public Safety Officer

TeleSight, Chicago, IL 2006-2008

Customer Service Specialist

EDUCATION

Malcolm X College

Associate of Applied Mortuary Sciences Chicago, IL 2012-Present

REFERENCES

Available upon request

Contact this candidate