Customer Service Team Leader

Location:

Posted:

December 04, 2013

Twilla West

OBJECTIVE

Desiring an empowering position in a challenging work environment where I may use my professional skills, communication

skills, teamwork skills and talents, also to make a positive contribution to the organization.

SUMMARY

I'm a recent graduate of Ashworth College with a degree of study in Bachelor of Science in Business Administration. I present

thorough knowledge as a Team Leader in Healthcare and Manufacturing. I display excellent customer service skills, able to

prioritize, excellent teamwork, making knowledgeable decisions, excellent communication skills, assist with co-workers needs,

and a quick learner of department functions.

EXPERIENCE

07/11/2011 to Current Novant Healthcare/FMC- TMC Winston Salem, N.C.

Critical Care Team Leader/ Cardiac Rhythm Monitoring

I'm currently Team Leader for Critical Care Monitoring. I assist co-workers with questions or issues that require immediate

attention. I provide monthly schedules for departmental functions. I assist in making sure the department operates efficiently. I

orient new employees to current policy and procedures and how to operate daily tasks with monitoring patients. I have daily

meetings with the manager about the day to day operations.

02/19/2009 to 06/20/2011 Moses Cone Healthcare Greensboro, N.C.

Team Leader/ Telemetry rhythm monitoring

I was currently Team Leader for Telemetry Monitoring. I assisted co-workers with questions or issues that require immediate

attention. I provided monthly schedules for departmental functions. I assisted in making sure the department operates efficiently.

I assisted in orienting new employees to the department processes.

05/10/1998 to 01/20/2009 Sealy Mattress Trinity, N.C.

Team Leader

I was Team Leader of a mattress company. I served as a resource to my co-workers, assisted in the orientation process, assisted

associates to assure that all work was completed. I was able to perform all functions (job Duties) of the department. I

demonstrated excellent teamwork among associates.

EDUCATION

03/20/09 to 07/2013 Ashworth College Norcross, G.A.

Bachelor of Science in Business Administration

I graduated with a GPA score of 3.08

01/2012 to 01/2014 Healthcare Provider Winston Salem, N.C.

CPR CERTIFICATION

08/15/2008 to 02/21/2009 Randolph Community College Archdale, N.C.

Certified Nursing Assistant-I

08/02/2008 to 09/02/2008 Brittain Academy Thomasville, N.C.

High School Diploma Equivalency

REFERENCES

Linda Shankle 336-***-****

Tamiya Kellem 336-***-****