Customer Service Manager

Nestor Pareja

**** ****** ****** *** *****, CA. *5624

************@*****.***

916-***-**** 916-***-****

Purpose: To provide customer service and leadership skills that will bring

value and honest productivity to the team.

Education:

Anani Institute Alcohol and Drugs Counselor

2012-2013

Sacramento Skill Center Accounting/Clerical

1992

Sacramento City College General Classes

1986

Elk Grove High School GED

1984

Social Service, Kingdom Identity Ministries

2009- Present

Pastor

. Provide therapeutic intervention services to children, adolescent, and

adults using individual, family, and group treatment. Included were adult

and teen and perpetrators of sexual abuse and incest

. Qualified as expert in Child and Adolescent Therapy

. Qualified as expert in Singles and Marriage Counseling

. Coordinated and provided community-based substance abuse prevention

counseling to teenager, and evaluated behavioral and emotional problems

through interaction with students and their family members

Experience:

ServPro, Yarmouth, MA

2007 -

2009

~Senior Crew Chief

. Perform Fire, Smoke & Soot cleaning and repair; Water damage clean up

. Biohazard, Crime Scene & Vandalism clean up

. Carpet & Upholstery cleaning, Strip, Wax, and Polish Floors

. Air Ducts & HVAC; Drapes & Blinds cleaning; Tile & Grout cleaning

. Mold Mitigation & Remediation; Deodorization

. Coach & Train new employee; Asset Management & Accountability Expense

Control

Oceanside Inc., Hyannis, MA

2004-2007

~Crew Chief

. Perform Fire, Smoke & Soot cleaning and repair; Water damage clean up

. Biohazard, Crime Scene & Vandalism clean up

. Mold Mitigation & Remediation; Deodorization

. Carpet & Upholstery cleaning, Strip, Wax, and Polish Floors

. Air Ducts & HVAC; Drapes & Blinds cleaning; Tile & Grout cleaning

. Coach & Train new employee; Asset Management & Accountability Expense

Control

Whalen Restoration Services Inc., Dennis, MA

2000-2004

~ Crew Chief

. Perform Fire, Smoke & Soot cleaning and repair; Water damage clean up

. Biohazard, Crime Scene & Vandalism clean up; Deodorization

. Mold Mitigation & Remediation; Dehumidification

. Carpet & Upholstery cleaning, Air Ducts & HVAC cleaning

. Strip, Wax, and Polish Floors; Tile & Grout, Drapes & Blinds cleaning

. Coach & Train new employee; Job on site Supervisor

Edison Brothers Sacramento,

CA 1995-2000

~Store Manager

. Customer Service, Operate Cash Register, Cash Handling & Credit Card

Machine

. Hiring & Training new personnel; Weekly & Monthly Inventory

. Preparing Store Schedules; Bookkeeping & Recordkeeping

. Payroll, Control Asset & Loss Prevention

. Oversee opening of new Store; Create Visual Displays; Hanging Posters &

Text panel base upon Company floor plans

Computer Science Corp. Sacramento, CA

1989-1995

~Mail Clerk 2/ Distribution Clerk 2

. Operate Insert Mailing Machine; CRT & Printing Machine; Collated copy

machine

. Shipping Documents; Incoming & Outgoing Mail Distribution; Inventory

. Provide courier service (United Parcel Service)

. Address and label letters

. Manage logs and reporting

. Perform various mail/distribution activities

Special Skills

Word perfect, Spread Sheet, Power Point, Typing, 10 key by Touch,

Bookkeeping & Recordkeeping, Inventory Control, Data Entry, Cash Register,

Cash Handling, Customer Service, Management, AOD Counselor, Life

Coach/Mentor.

REFERENCES AVAILABLE UPON REQUEST

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