Customer Service Sales

DAN BYRD JR.

**** ********* **. **, *****, GA ***11 478-***-**** ******@*****.***

SALES AND CUSTOMER SERVICE PROFESSIONAL

Dynamic, dependable, and results-driven sales and customer service professional with 15+ years of

multifaceted and progressively responsible experience, and demonstrated success in high-pressure,

service-oriented, and deadline-driven environments. Flexible and energetic motivator with proven

leadership and development skills, along with the ability to quickly learn new technologies and systems.

Strong communicator, innovative problem solver, and creative thinker with a solid skill set that can

effectively translate into various disciplines.

AREAS OF EXPERTISE

Sales and Marketing ● New Business Development ● Negotiations ● Market Research ● Analysis

Cold-Calling Proficiency ● Relationship Management ● Expert Product Knowledge ● Customer Service

Adaptive Leadership ● Revenue Growth ● Insurance Expertise ● Staff Supervision ● Communication

Quality Assurance ● Investigation and Research ● Licensed Insurance Agent in State of Georgia

PROFESSIONAL EXPERIE NCE

GEICO, Macon, GA 1999-2012

Sales Counselor, 2008-2012

Offered excellence in customer service and served as initial point of contact between prospective

clients and the company.

Fielded incoming calls, obtained information, and provided insurance quotes to clients.

Counseled existing and prospective clients to ensure appropriate coverage.

Sold automobile insurance polices.

Key Accomplishments:

Licensed as insurance agent in 13 states.

Consistently met or exceeded monthly sales goals.

Claims Adjuster, 1999-2008

Investigated third-party liability and personal injury claims to determine company exposure.

Interviewed witnesses and involved parties, and reviewed police reports, scene and vehicle photos,

and other evidence to accurately determine facts of incident.

After resolution of liability, ensured all parties were indemnified from loss.

Reviewed and resolved injury claims via telephone and directed contact with third-party attorneys.

Key Accomplishments:

Received Automobile Claims Law Associate designation from American Education Institute.

Recognized for the number of successful first call settlements and suggestions for quality

improvement.

Participated in out-of-state settlement conferences, meeting with attorneys, settling cases, reducing

caseload and expense for department and company.

Volunteered for out-of-state personal injury lawsuit review team, evaluating backlogged cases,

determining defense or settlement, and reducing caseload expense for company.

GEORGIA PUBLIC BROADCASTING, Atlanta, GA 1996-1997

Illustrator

Provided illustrations for Irasshai Japanese distance-learning program.

Key Accomplishment:

Produced cartoon illustrations utilized to teach the Japanese alphabet to students.

DAN BYRD JR., Page 2

EAGLE RESEARCH, Atlanta, GA 1994-1996

Shift Supervisor

Conducted telephone surveys for various media, including television and radio, for subsidiary of Cox

Enterprises in outlets with Cox media presence.

Key Accomplishments:

Supervised approximately 24 employees per shift.

Utilized Microsoft Excel to meet daily quotas and goals for research surveys.

Previous positions include 3 years as Computer Draftsman for Nottingham, Brook, and

Pennington, providing construction plans for electrical, plumbing, HVAC, and fire protection

systems for public and commercial structures.

E DUCATION

University of Georgia, Athens, GA, Certificate in Paralegal Studies, 2013

Portfolio Center, Atlanta, GA, Certificate in Illustration, 1999

Mercer University, Macon, GA, Bachelor of Arts, English, 1993

T ECHNICAL SKILLS

Proficient in Microsoft Office programs, including Word and Outlook, as well as Claims IQ software.

Contact this candidate