Customer Service Sales

ANDRE ISSAIAN

*** **** ******* ******, ***** ***, Glendale, California 91202

PHONE: 818-***-****; E-MAIL; ***********@*****.***

OBJECTIVE

Obtain a position where I can maximize my management skills, quality assurance, program development, training experience and customer service management where my experience can be utilized to improve customer satisfaction, create integrated strategies to develop and expand existing customer sales, brand/product evolution, and media endorsement.

EXPERIENCE

March 2012 - March 2013, (One year) Ross Stores, Glendale, California, Store protection specialist.

- Providing a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers, preparing reports, monitoring surveillance cameras and obtain daily self ratings.

- Responsible for greeting customers, deterring opportunity for theft by physical presence in company issued vest, and monitoring code 40 (Cash Handling) and code 50 (Associates leaving the premises) policy.

- Intermittently walk sales floor to identify and address potential theft indicators. Partner with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage. Embrace company values and have a mentality to protect the Ross treasure.

September 2011- January 2012, (4 months) Imperial Supplies LLC, Green Bay, Wisconsin, Field service representative/ Customer service.

- Consult and recommend improvements in the efficiency of shops and locations parts department, as well as organize general parts room for maximum efficiency. Barcode label all supplies, organize customers’ parts room for automated purchasing, and provide training to operate the Scan Tel scanner unit.

- Clean, organize, and label your cabinets, drawers, and bins with bar-coded Imperial labels. Each label lists the part number, full description, and box quantity for easy ordering. Identify suspect or counterfeit fasteners and remove them from customers’ bins for review.

August 2011 - September 2011 (2 months) Food for Less, North Hollywood, California, Customer service representative.

- Courteous, enthusiastic and skilled representative to welcome guests, model a Customer 1st’ behavior and make them feel important and appreciated. Learned the principles of the business, understood the demands of a high-volume retail position and demonstrated commitment to honesty, integrity, safety, diversity, inclusion and respect.

February 2011 - June 2011 (5 months) Allen Gwynn Chevrolet, Glendale, California, Sales & leasing consultant.

-Greeted customers in a timely, friendly manner and obtained vehicle information. Prospected and sourced out new and repeat business utilizing various methods and databases. Timely followed up on all customer contacts, sold and delivered a minimum number of units per month, assisted customers in selecting a vehicle by asking questions and listening carefully to their responses, fully explained product performance, application, and benefits to prospects.

December 2010 - August 2011, (9 months) H&R Block, Burbank, CA

Tax Associate/ Consulting.

- Helping clients achieve their financial objectives by serving as their tax and financial partner.

- Individual and small business Income tax preparation

- Second look review

- Tax audit support

- Taxpayer ID Number (ITIN)

July 2008- August 2010, (2 years) In-Home Supportive Services, Burbank, CA

Home Care provider

-The In-Home Supportive Services (IHSS) Program helps pay for services provided to eligible persons who are 65 years of age or over, or legally blind or disabled adults and children, so they can remain safely in their own homes.

-IHSS is considered an alternative to out-of-home care such as nursing homes or board and care facilities.

May 2000- December 2005, (5 years and 6 months) The Home Depot, Hollywood, CA

Cashier/Customer service

-Greeted customers entering into the store.

-Handling all the cash transaction of an organization.

-Receive payment by cash or electronically

-Checking daily cash accounts.

-Guiding and solving customer inquiries.

-Providing training and assistance to new joined cashier.

-Maintaining monthly, weekly and daily report of transactions.

April 1990 – October 1992 (3 years 7 months) Armguard Security & Patrol, Glendale, California,

-Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

-Answered alarms and investigated disturbances.

-Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

-Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

-Contacted police or fire department in cases of emergency, such as fire or presence of unauthorized persons.

-Circulated among visitors, patrons, and employees to preserve order and protect property.

May 1989- April 2005, (16 years) Mobil, Los Angeles, CA

-Manager and director of Customer service

-Maintaining and ordering supplies

-Preparing weekly schedules

-Monitoring fuel supply

-Sales

EDUCATION/CERTIFICATIONS

- 04/2013, California Property Broker-Agent and Casualty Broker-Agent, License # 0H7928.

- 03/2013, BSB/A, University of Phoenix in Pasadena, California, Bachelor of Science in Business with a Concentration in Administration.

- 05/2012, California Accident and Health Agent, Life only Agent, License # 0H7928.

- 02/2010, Certificate of Accounting, Glendale Community College.

- 10/2010, California educational tax council, “CTEC,” License # A236543.

- 08/2008, Glendale Community College, School of Business Administration, General Business studies, Glendale, California, Associates Degree in Science.

ADDITIONAL SKILLS

Computer skills: Quick Books, H&R Block’s Tax Pro Software (TPS), Microsoft (Power Point, Excel, Outlook and Word).

REFERENCES

Furnished upon request

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