Sales Customer Service

Tom GALATY

**** *** * ** ** Calgary, AB

Cell : 403-***-****

E mail: *******@*******.***

PROFIL

French/English-Bilingual Marketing/ Technical Sales Associate

SUMMARY OF QUALIFICATIONS

• Eight years international experience in Sales, marketing and project coordination

• Proven interpersonal, presentation and negotiation skills

• Strong analytical, problem-solving and conflict resolution skills

• Commitment to provide excellent customer service with a focus on meeting

clients needs

• Ability to handle multiple activities simultaneously and to prioritize tasks while

keeping an eye on details

WORK EXPERIENCE

Team lead From October 2013 to now

RDTS Calgary(Retail chain management ) Calgary, Canada

– Manage installation project in new store and marketing reconstruction

– Coordinate the implementation of new planograms in stores

– Maintain contact with suppliers for in-store services

Sales Associate From January 2013 to October 2013

Direct Sales Force Calgary, Canada

• Sold BMO financials products to clients at Calgary Airport (B to C)

• Sold Phone and internet services in stores (COSTCO )

Technical IT/Business support From July 2012 –Dec 2012

Axio Solution Calgary, Canada

• Planed, implemented, maintained and operated computer system for a new

office Calgary branch office

• Implemented virtual environment; experimented on cloud computing

implementation (Windows Azure Application, Enterprise service Bus)

• Installed (manual and automated installation) and configured windows 7; Imaged

desktops/laptops using imaging Software.

• Find out market opportunities for small businesses, Develop a BP (Business

Process), build a service catalog.

•

P/T Demonstrator and Sales 2011 - 2012

Advantage Sales and Marketing Calgary - Alberta

Promoted and sold products and food (distributed samples and provide information…)

Sales and Business coordinator 2007 – 2010

CYGOGNE Private Security Paris, France

Performed clients prospecting (B to B, B to C, phoning and field work)

Tracked and managed clients through regular contact and follow up

Trained internal and external service providers on tools and techniques, including IT related

equipment

Sales Person (Cell phone and IT companies) 2007- 2010

SFR & Orange France Paris, France

Provided information to customers on new technology and phone services

Took customers orders during exhibitions as well as marketed products

Marketing and Project Administrator 2006

Family Service (service to new parents) Paris, France

Performed market studies (online and on the field) for market intelligence

Provided competitor analysis and statistical information to manager

Offered Sales Support Tools for sales forces to keep track of sales

Sales and Marketing Assistant 2004

SEFI Editions Paris, France

Sold a variety company products at trade shows meeting sales target

Visited distributors to develop relationships and provide product knowledge

Performed market research

Created weekly business reports to manager

EDUCATION

Certificate in IT (Technology Infrastructure Management) 2012

SAIT Calgary

Diploma in Marketing, Business and Sales Management

2006

Paris XIII University Paris, France

Certificate in Business Administration and Sales

2000

IHEM, INSTEC Abidjan, Ivory Coast

VOLUNTEER ACTIVITIES

GEXCA Communication 2010- 2012

- In charge of Marketing and Sale strategies in Calgary.

Conducted market research to determine product

launch

Calgary family service October 2010 to now

Help Social worker

ACFA Calgary October 2010 to now

Help in event coordination

LANGUAGE SKILLS

• English (spoken and written)

• Fluent French (spoken and written)

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