Administrative Assistant Customer Service
Resume:
Sharon Dorsey
Camarillo, CA 93010 Phone 805-***-****
E-Mail: ****.******@*******.***
Summary
Over 15 years experience as an Administrative/Executive Assistant. Excellent communication skills, both verbal and written. Team player with professional integrity, high performance standards and flexibility. Able to function well in diverse environments. Computer skills: Microsoft Office Suite, Outlook, Databases Act, AS400 and MSS.
Experience
Parker Hannifan 8/2008-2/2013
Document Control Coordinator, Medical Manufacturing Company
Report to Director of Operations/Business Unit Manager
o Administered company’s controlled documents in accordance with company and regulatory requirements.
o Maintain procedures for maintaining documents
o Maintain document filing system and electronic database
o Assist in developing new procedures and proofread documents
o Assist in the preparation, formatting, distribution and maintenance of all company documents
o Assist Purchasing department
o Creating and maintaining Item Master for Bill of Materials
Shea Homes 2/2006-10/2007
Administrative Assistant, Construction Department
Direct administrative support for the Director of Construction and 20 construction field staff.
o Acted as liaison between the Community Development, Operations, Purchasing and Sales departments
o Maintained the Director of Operations calendar, scheduled monthly construction meeting and acted as scribe
o Issued service contracts for all off-site construction offices, maintained construction schedules, typed correspondence, generated monthly and weekly reports utilizing company’s customer database programs CMS and TracTime
Sharon Dorsey
o Maintained all field staff time sheets and ordered monthly supplies for all off-site construction offices
o Processed invoices for community needs such as cleaning, maintenance and other trades as needed
o General office support and backup for staff of five in administrative office also acted as relief receptionist as needed
Carignan Construction Company 6/2000-2/2006
Administrative Assistant and Contracts Administrator
Commercial/Industrial General Construction
o Provided general administrative support to the President and 2 Project Managers
o Prepared contracts and change orders for all commercial construction projects
o Maintained subcontractor insurance information
o Processed coded and evaluated subcontractor, supplier and overhead invoices for payment
o Prepared reports, spreadsheets, typed correspondence and company’s credit applications. Ordered all office supplies, calculated payroll time cards for field staff and reception duties.
Manufacturing Technology, Inc. 4/1997-5/2000
Administrative Assistant, Contracts Administration
Global manufacturing company producing large slicing/dicing machines
o Direct support for Vice President of Contracts Administration as well as the Marketing, Sales & Customer Service departments
o Prepared reports, spreadsheets & presentations
o Produced department correspondence and scheduled meetings
o Tracked and followed up on all sales leads, typed quote, maintained quote logs and company document retention system
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