Customer Service Quality Assurance

Long Nguyen

Customer Service, Sales, Supervisor, Waiter, Food Service, Cashier

San Diego, CA

**********@*****.*** - 858-***-****

WORK EXPERIENCE

Account Services Representative/Retail Activation Specialist/Customer Service Agent

Greatcall Inc - Carlsbad, CA - February 2011 to June 2013

5 Star Support Agent

• Entrusted by the supervisor to educate and train other team members on new projects/assignments.

• Given the responsibility to check the work of various departments for accuracy and proper completion through

their journal logs and order history.

• Assigned Special Projects by various departments to aid in the workload for those departments.

• Analyze, identify, and resolve unidentified issues in order to properly provide information concerning

customer's accounts

• Take new sales orders or refunds for customers.

• Activate new accounts for customers with handset purchases from retail locations

• Work closely with the support teams, as well as all functional departments within Greatcall that interact with

the customers.

• Retain customers that are inquiring about cancellation of services.

• Take customer service calls and assist customers with issues with their service, their phone, their bills, and

an array of issues common with cellular phones.

• Assist customer set up their safety service called 5 Star Urgent Response

• Create a Profile for customer's personal profile, which includes information like medications, emergency

contacts, allergies, etc

Retail Activation Specialist/Special Projects

AppleOne/Greatcall Inc - Carlsbad, CA - August 2010 to December 2010

Entrusted by the supervisor to educate and train other team members on new projects/assignments.

• Given the responsibility to check the work of various departments for accuracy and proper completion through

their journal logs and order history.

• Assigned Special Projects by various departments to aid in the workload for those departments.

Project Manger/Operations Manager

PHO - Chula Vista, CA - December 2008 to August 2009

Project Manager of Restaurant construction and completion.

• Operations manager for day/night shifts

• Managed Quality Assurance for Food Dishes as they come out.

• Maintaining the restaurant; which include the dining area, kitchen, and restroom

• Manage a Just-In-Time Inventory System for restaurant management

• Consult with members of the team to help develop and execute objectives for intelligence gathering and

data analysis.

Membership/Return Cashier/Marketing/Food Court

COSTCO WHOLESALE - Garden Grove, CA - October 2007 to November 2008

Lead for new enrollment for new members to Costco

• Perform returns of products for Members of Costco Wholesale.

• Canvassing business to business and enrolled potential business to enroll in Costco.

• Assist members with questions or concerns with memberships or regarding quality of products.

• Managed opening and closing of all registers and counting daily cash deposit.

• Responsible for organization and quality of the cash wrap.

• Trained new employees to develop an extensive knowledge of our products and cash register usage to

provide outstanding customer service to shoppers.

• Work with all departments to identify and remedy quality issues.

Administrative Assistant

INTERNATIONAL FINANCIAL & INSURANCE SERVICES, INC - San Diego, CA - July 2005 to July

2006

Internship consisted of administrating process of Excel applications for various financial planning products and

analysis.

• Used Microsoft Word for underwriting and correspondence with clients all over California.

• Formulating and updating database using Excel of over 2,500 clients.

Quality Assurance / Sales Agent

DIAL AMERICA MARKETING INC - San Diego, CA - January 2002 to June 2006

Managed a team of ten individuals

• Lead for all problem related customers phone calls for Credit Cards or other programs at Dial America.

• Listen to tape recorded calls for quality assurance concerning applications with credit cards or services.

• Processed sales orders and sent to Bank of America or any other services weekly

• Processed sales orders for Cox Cable/Comcast/U.S. Bank/Wells Fargo/Magazine Subscriptions

EDUCATION

California State University

September 2006 to December 2008

Grossmont College - El Cajon, CA

September 2002 to September 2006

Cuyamaca College - El Cajon, CA

June 2003 to August 2003

ADDITIONAL INFORMATION

SKILLS

• MS Windows XP, Vista, MS Office

• Proven leadership abilities through work experience.

• Ability to multitask in a busy work environment.

• Excellent communication skills.

• Work effectively within a team as well as independently with minimal supervision.

Contact this candidate