Customer Service Representative

Katherine Papania

*** ***** **** ***., *** ****

Garland, Tx 75040

(469) 363 - 7193

E-mail: *****.*******@*****.***

Education

Fall 1999 - Fall 2002 Eastfield College - Mesquite, Texas

Associate in Arts

Work Experience

2010 - Present Medco Health Solutions

Customer Service Representative

Responsible for answering incoming calls from customers and accurately

answering any questions they may have in a professional and friendly

manner.

2006 - 2009 Nieman Printing, Inc

Expeditor / Customer Advocate Representative / Accounting

Responsible for ensuring smooth operations and helping customers with all

their printing needs. Assist clients by producing job estimates. Accounting

responsibilities include producing incoming reports, reconciling month end

reports and data entry work.

2005 - 2006 Fifth District Court of Appeals - Dallas, Texas

Deputy Clerk II

Responsible for the entry of civil notice of appeals, docketing statements,

clerks and reporters records, and briefs. Preparation of late and defective

notices for all of the above mentioned items. Answered customers inquires

regarding all of the above.

2004 - 2005 Edelweiss Lodge and Resort - Garmisch, Germany

Resort Hotel Attendant

Completed a thirteen month contract with the United States Department of

Defense in Europe. Primarily helped with food management for the George C.

Marshall School and the R&R program for soldiers and their families.

2000 - 2004 Joseph A. Nolan, P.C.

Office Manager/Administrative Assistant

Oversaw complete office organization and was responsible for all data entry, client corresponsence, inventory, management of vendor files and

reconciliation of month end bank statements for various clients.

1998 - 1999 Brinks Home Security

Customer Service Representative/Monitoring Operator

Assisted customers with all aspects of their alarm system needs including

billing, troubleshooting and scheduling of maintenance & contacting

emergency agencies.

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