Customer Service Assistant

**** ******* ***** ****** **, NV ***** 702-***-**** *************@*****.***

Brittany Muzio

O bjective

My personal goal is to work in an open and professional environment where I can learn from experienced

professionals. I enjoy the managing and administrating of people as well as the organizational tasks of an

office. I like to be active in the organization and execution of projects, events, and other lon g-term goals. I

love working with people and enjoy the various customer service aspects of each job. I desire to manage an

office for a successful, fast-paced, and productive company. As a self-motivated, highly relational,

task-oriented, and versatile individual, I have been able to adapt quickly to a multitude of industries.

E xperience

6/6/05-5/5/06 Keller Williams Realty-David Brownell Team Las Vegas, Nevada

T ransaction C oordinator

property file management, customer service

collecting and managing of required disclosures and paperwork

general office assistance and secretarial tasks

8/5/07-12/10/09 Oral Roberts University Student Employment Tulsa, Oklahoma

C omputer Lab Assistant ’08 and Teacher’s Assistant ‘09

as Lab Assistant: student assistance, password retrieval and computer/printer assistance

as TA: assistant to Professors Ardith Baker in the Business Department and Judith Mayton in Behavioral

Sciences: graded papers, entered grades, organized and updated homework files

5/4/09-7/24/09 Curzon, Cumbey, and Kunkel Intern Tulsa, Oklahoma

M arketing/Admin Intern

assisted in the organization of various events for high net worth clients

planned and executed marketing campaigns such as mailings, mass email merges, contact databases, etc.

2/8/10-1/09/2011 Edigitize, Inc. Tulsa, Oklahoma

Office Manager

answered phones and resolved customer service issues

reconciled vendor invoices, resolved billing issues/complaints, issued refunds

administrative office tasks, drafting office documents, filing and correspondence

paid monthly bills, ordered office supplies

calendared and organized tradeshows and events

1/11/2011 – current Vitaly Scherbo School of Gymnastics Las Vegas, Nevada

Office Manager

managed office personnel and coaches

designed and implemented advertising campaigns and programs

data entry, new hire orientation, background checks, and safety certifications

7836 Montour Falls Street LV, NV 89149 702-***-**** *************@*****.***

B rittany Muzio

made sure the gym and all staff were in compliance with USAG standards

assisted with payroll and scheduling; monitored staff hours

enrolled new students and collected tuition in addition to basic administrative tasks

organization of curriculum and implementation of all recreational systems and procedures

answered multiple phone lines and dealt with various requests and customer service tasks

scheduled, staffed, and supervised extra events such as Parent’s Night Out, Birthday Parties, and all

Kids Camps

8/10/2013 – 11/11/2013 Keller Williams Realty Las Vegas Las Vegas, Nevada

Team Leader

processed property files for submission to the office broker including but not limited to: the

collection of signatures on required disclosures by all parties, the organization of the physical and/or

digital files and digital submission and storage

communicated with short sale banks about what items were necessary to process short sale requests,

then gathering of said items for fulfillment of the request

daily communication with clients via phone and email

assistant to the Lead Agent in the office

prepared portions of disclosures and/or listing paperwork for review

initial input in MLS, uploading details and/or photos

proficient/daily use of all Microsoft programs as well as Adobe, Top Producer, Dropbox, various

Gmail Apps for business, Passpack, MLS Fusion, Assessor’s & Recorder’s sites, and Salestraq

working knowledge of Suprakey, Equator, Mlxchange, Expresscopy.com and DTS

E ducation

8/5/06-05/1/2010 Oral Roberts University Tulsa, Oklahoma

Completed a Bachelor’s of Business Administration at ORU in December, 2009

Taking an extended break from pursuing a Master’s of Business Administration to pay student loans

Was a member of the ORU Honor’s Program as well as Student Leadership

Was a member of ORU’s Graduate/Undergraduate FastTrack MBA Program

Was a member of the ORU chapter of Students Involved in Free Enterprise, commonly known as SIFE

Completed online education for Nevada Real Estate Licensing, just need to study and take the exam (2013)

R eferences:

Robert Craig (character reference of 8 years) 918-***-****

Supervisor for Magellan Midstream Partners, L.P.

Dr. Ardith Baker (previous employer) 918-***-****

Graduate/Undergraduate Associate Professor at ORU in Tulsa, OK

Jeff Foster (previous employer) 918-***-****

Owner of Edigitize, Inc. and other Exis LLC Companies

Contact this candidate