Customer Service Sales

Fabian Currie

**** ****** ***, *****, ** *****/ Tel # 347-***-**** / *********@****.***

EDUCATION:

Bridgeport High School, St. Catherine, Jamaica September 1997- June 2002

High School Diploma Obtained

QUALIFICATIONS:

Field Technician I – IV

Advanced Service Technician

EXPERIENCE:

Time Warner Cable, New York NY March 2013 – Present

RS 4 Technician

• Installed, maintained and repaired a wide variety of telecommunication systems, equipment, cabling

and other network-related system.

• Supported senior level technicians with installation procedures, maintenance and repair of advanced

telecommunications-related systems and equipment.

• Repaired and tested telecommunications-related system and equipment.

• Operated technical-related tools, automation systems and equipment.

• Handled troubleshooting and repaired microprocessor-based controls and communication

equipment.

• Diagnosed electronic failures down to the component level.

• Interpreted electrical codes and regulations

• Maintained accurate records and prepared detailed reports.

Cable Vision, Mamaroneck, New York January 2007 – August 2012

Advanced Service Technician

• Properly operates, Installs, disconnects, relocations, troubleshoots, configures,

maintains and repairs cable television, video network system, data circuits, lines, switches and

transformers to assure quality and minimize service problem to customers.

• Install new and extended service lines to new and existing customers.

• Ability to work independently or with a team to resolve routine problems in one

specialty area.

• String wire conductors and cables between poles, towers, trenches, pylon and buildings.

• Drive vehicles equipped with tools and materials to job.

• Ability to communicate with customers to discuss solutions while providing the best

customer care services at the same time.

Seal Dynamics LLC, Hauppauge, New York February 2004 – November

2006

Sales/Customer Support Representative, Sales Department

• Provided effective communication and customer service support to the sales, marketing and

administrative team on a daily bases.

• Managed wide variety of customer service and administrative task to resolve customer issues

quickly and efficiently.

• Generated sales and inventory reports in Excel with data from a variety of sources, maintaining

100% accuracy rate.

• Promptly responded to general inquiries from members of staff, and clients via phone, mail, email

and fax.

• Resolved product policy issues and shared benefits of new technology.

Skills:

Proficient in Microsoft Office 97-2003, 2007, 2010

Strong leadership qualities

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