Customer Service Sales

MISTY DAILY

Cell: 817-***-****

**** ****** ***** ***, ******, TX 76052

Email:************@*****.***

Results-driven HR Business Professional serving diverse client groups

capable of leading strategic, tactical HR business practices. Known for

relationship building, exceptional internal and external customer service

with the ability to provide strategy and implement solutions.

Senior Professional in Human Resources Certification (SPHR), Member of

SHRM

PROFESSIONAL EXPERIENCE:

Benefits Specialist, August 2007 - Present Kenneth Copeland

Ministries, Fort Worth, TX

Management:

. Advised CEO and Executive Team providing project management on

organizational initiatives

. Identified inconsistencies in compensation and appraisal systems

. Strengthened employee engagement and retention through strategic

leadership development

. Advised managers on employee relations, department restructures, and

job analysis

. Appointed Privacy Officer to ensure training and compliance with

HIPPAA, PHI, PCI, ADA and FMLA

Benefits:

. Revised existing benefits program to offer best in class benefits to

eliminate duplicate programs, cut costs, and reduce risk

. Implemented and conducted UAT of online enrollment system to enhance

employee experience and streamline enrollment

. Maintained $8 million budget for benefits and retirement options

. Performed reporting and analysis to forecast necessary premium or plan

design changes including PPACA regulations

Employee Clinic/Wellness Initiatives:

. Directly responsible for concept, construction and management of

onsite employee clinic with an ROI 50% ahead of schedule

. Developed a culture of healthy living for employees through wellness

programs, EPA and incentives

. Designed and managed Employee Fitness Center under minimal budget,

resulting in 25% increased utilization

Benefits Administrator, August 2005 - August 2007 Kenneth Copeland

Ministries, Fort Worth, TX

. Accurately processed invoices, enrollments and cancellations for

benefits

. Conducted Annual Open Enrollment of employee benefits

. Consulted with employees and vendors to mediate claims and educate

staff to understand benefits

. Responsible for FMLA/ADA compliance and tracking

Training Coordinator, March 2005 - August 2005 Kenneth Copeland

Ministries, Fort Worth, TX

. Scheduled, maintained and prepared materials for training for multiple

departments

. Assisted with the facilitation of soft and technical skills and

leadership training

Insurance Producer, September 2000 to February 2005 State Farm

Insurance, Fort Worth, TX

. Exceeded sales and service goals for P&C, Life, Health, and Commercial

insurance policies

. Recognized 5 times in the Million Dollar Circle for life insurance

sales

. Maintained insurance licenses for multiple lines in 28 states

. Licensed for multiple lines of insurance and financial products in 28

states

. Directly managed 3 offices that were recognized for high sales in both

insurance and financial products and efficient business practices

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