ALFRED LI
**** *** **** *****, ******** Heights, MI 48310. Cell: 586-***-****.
E: **************@*****.***
SUPERIOR SALES & MARKETING LEADERSHIP ACUMEN
Diversified Background in Sales, Marketing & Operations Management
SUMMARY OF ACHIEVEMENTS
< Combined astute strategic, business, and financial skills with a 20+
years track record of multi-million dollar revenue and profit growth.
< Progressive, decisive, and innovative, highly valued for expertise
interpreting corporate vision and strategy, translating objectives into
actionable plans, and providing decisive leadership to multi-functional,
cross-cultural teams.
< Identifying and capitalizing on new growth opportunities through market
analysis, product-development expertise, and keen business instincts.
< Grew revenues in 'Double Digits' through new- and existing-product
development.
< Cultivate and maintain key relationships with executives, strategic
partners and staff.
< Successfully in setting up 5 new companies and able to meet breakeven
within 1 1/2 years.
< Turning a company from a loss to breakeven in 5 months' time during the
Financial Tsunami in early year 2009.
< Growth of M.I.C.E. revenue 70% YOY and managed over US$250 million
revenue of key accounts within IHG.
Core qualifications include:
. P & L Management
. Newly Formed Market
. Sales & Business Development
. Corporate Leadership & Operation
. Start-Up & High Growth
. Key Account Management/Retention
. Contract/Price Negotiation
. Strategic Marketing
. Customer Problem/Resolution
. Competitive Product Positioning
. Loss Prevention & Shrink Control
. Budgeting & Expense Control
. Presentation & Training
. Staff Development & Motivation
PROFESSIONAL EXPERIENCE
REGIONAL DIRECTOR OF SALES, InterContinental Hotels Group(IHG), Jun '12 -
Jun '13:
> Full P & L management in Greater China region. Provide leadership for
Regional Sales Teams of 20 sales directors and managers in 6 locations
in Shanghai, Beijing, Chengdu, Guangzhou, Hong Kong and Taiwan with over
US$250 million revenue of key accounts.
> Leads strategic thinking on creating an effective and efficient sales
and marketing organization - on and off property, tailored to the growth
opportunities within the region, such as new brand launches, system size
growth and continuous growth within the market.
> Achieved M.I.C.E. revenue growth of 70% in less than a year.
> Continually evaluates returns from regional sales, and determines
emerging market potential and subsequent resource allocation.
> Developed value propositions to accurately target markets, introducing
refinements to increase precision and elevate customer base. Centralized
sales organization, incorporating best practices across multiple
business lines to unify and strengthen sales operations.
> Developed new sales and marketing program, defining product to appeal to
target market while developing value propositions to support new hotel
openings in the region at a speed of 15-30 new hotels within the year to
ensure effective business ramp up.
ASSISTANT VICE PRESIDENT - Business Development, STAR CRUISES - "Resorts
World": Owner of Star Cruises/Norwegian Cruise Line/Resorts World
Manila/Singapore Sentosa & Universal Studio, May '10-Jan '12:
> Key representative within the Asia market and is responsible for raising
the profile and performance of the 'Star Cruises Travel'.
> Devised strategies and business plans for the individual market, to
pursue of continued growth of new business opportunities and organic
growth of existing revenues - approx..23% growth quarterly.
> Execute key business plans, organization structures and processes and
key sales and operational achievement programs to ensure every country
business goals are achieved.
> Exercise effective management control over investment costs and general
operating expenses to optimize the efficiency of the market.
> Identify key sales channels within the market and work closely with
solutions teams, marketing and product groups in order to match the
right proposition to the right channel.
> Establish a robust Sales Forecast Plan including sales pipeline which
identifies clearly probability estimates.
> Analyze shortfalls, taking appropriate action where necessary.
COMMERCIAL DIRECTOR, Sky Shuttle Helicopters Ltd., Mar- Dec '09:
> Full P & L responsibility of the company.
> Directed public relations, product marketing, marketing research,
product branding, marketing communications, tradeshows and events,
company corporate websites, advertising, direct marketing, sales team
support, and business development. Developed global marketing and
international sales channels.
> Instrumental in company from loss to breakeven in 5 months' time during
the Financial Tsunami period.
> Established a new company - "Sky Shuttle Vacation" and developed and
launched Internet business for loyalty program customers. Grew high-end
customer base from approx. 3,000 to 10,000 in 5 months.
> Managed marketing business directed at prospecting and acquiring new
accounts. Developed innovative marketing material including newsletters
and targeted customer contact messaging.
BUSINESS DEVELOPMENT DIRECTOR, South China Group, Mar '07- Dec '08:
> Managed sales and marketing for 5 start-up companies of "Hong Kong Four
Seas Travel Co., Ltd." in different cities/regions in China and working
with internal corporate finance team to apply IPO for the company.
> Developed company positioning and image from start-up phase to
completion. Ad-hoc systems and processes developed over a 6-month period
without management direction. In charge of corporate financial planning
and budgeting process.
> Directed more than 80 staff in China and reporting to the Board for
Investment and Joint-Venture Projects within China. Steered development
and launch of company's first real time internet-based platform and led
marketing, public relations, and research initiatives.
> Developed and supervised a Call Center, established cross-functional
teams from each department and provided training in team building to
coordinate product development efforts and speed products to market.
> Developed all policies and procedures and established uniform marketing
plan for all branches that increase sales by more than 100% each month.
Improved brand recognition through focus on improved product and
service.
> Built national sales and marketing network, negotiating strategic
partnerships and alliances. Created innovative, distinctive and
successful direct-mail (internet), advertising, promotion & business-
development campaigns.
> Introduced "Secretary Club" to large corporations that led to an
immediate 30% increase in corporate sales. Secured sole representation
for major airline vacation packages.
GENERAL SALES MANAGER, United Airlines, Inc., Jun '01- Nov '06:
> Full P & L management for the online Shanghai Station - accelerated
revenue performance 400%, increased market share from 35% to 80%,
improved distributor revenue 350%.
> Established business (Shanghai - San Francisco & Chicago - 14
times/week) from inception and within a couple of months, Shanghai
Station became profitable - exceeded revenue plan with approx. USD
6.8million net profit/month. Accomplishments also include key account
intensification program, establishing a distributor network and
expansion of account base. Organize office; manage a staff of 10
passenger sales reps, 16 customer service reps (CSR), 3 account & admin.
and responsible for more than 100 sales agents.
> Spearheading Reservation Center and Telesales to maintain excellent
customer relations, especially with established accounts. Served on
various task forces to develop better ways to serve customers while
saving the company money.
> Provide ongoing input to the home office relative to product pricing,
inventory, improvement, new product ideas and feedback from various
market channels. Responsible for staff recruitment, training, and
support and cross-functional team leadership and development.
> Increase brand recognition across a diverse target audience to
definitively differentiate company from the competitors including both
local and foreign carriers.
> Identify and develop costs efficient opportunities for joint promotions
that ensure a high return for the company. Established series of
"signature" events attracting up to 8,000 people per night to maintain
interest and momentum. Includes the Beer Festival(1,000 pax), Road
Shows(600 pax), Seminars(300 pax), Business Class seat show in shopping
malls(8,000), etc.
> Developed key strategic partnership with leading international cruise
line. Joint promotion of "Visit to USA" with 8 major U.S State/City
Convention & Visitors Bureaus resulted in an immediate 20% increase in
sales.
CHAIRMAN OF STAR ALLIANCE - Year '05- '06:
> Created and implemented effectively a comprehensive public-relation
plans across full spectrum of multi-channel marketing campaigns.
> Corporate spokesperson, controlling all media relations and media
response inquiries. Initiated the development and delivery of all sales
tools for the Star Alliance direct customer sales teams and the
corporate sales teams.
> Developing and implementing business strategies that increase product
awareness, market share, and Star Alliance's profitability. Manage day-
to-day operations of various business activities. Manage all financial
areas.
SALES MANAGER, E.I. DuPont de Nemours(DuPont China Ltd.), Jul '96- Jun '01:
> Full sales and marketing responsibilities - industrial products(Printing
& Publishing) - for Greater China and Southeast Asia Regions. A growth
of 580% annually.
> Planning, directing, and coordinating all sales activities. Developing
and implementing product/marketing strategies; formulating appropriate
budgets/sales forecasts. Involved with strategic planning and
established goals.
> Manage all stocking-distributor and direct-dealer accounts.
Responsibilities include opening new distributor accounts, building
dealer distribution, establish and maintain contacts with OEMs,
forecasting, establishing quotas, training distributor, dealer sales
personnel and maintain effective customer relations.
> Integrated marketing and financial data to rank markets according to
profitability. Brand planning, advertising, promotion, volume/P & L
projection, cost management, and new product/line extension development.
SALES MANAGER, Brunswick Bowling & Billiard Corp., Mar '94- Apr '96:
> Overall responsibility for the marketing and sales of Recreation
Equipment to China(PRC) - stationed in Shanghai.
> Manage and train dealers and agents, sales forecasting, quota
achievement, complete profit and loss responsibility. Also, had key-
account responsibility for chain-operators, direct and indirect selling,
manage 8 local mainland marketing executives in Shanghai and
profitability increased sales from USD 5.4 to USD 29 million in 2 years'
time. Other duties include field management reporting, trade
promotions, merchandising, advertising and press conferences/seminars.
ASSISTANT MANAGER - Direct Marketing, CIGNA - Insurance Co. of North
America, Nov '92- Dec '93:
> Identify profitable customer network development and coordinate the
overall development and marketing strategy.
> Develop strategic and tactical business plans for the markets, conduct
market research and recommend measurable production objectives which can
be achieved through Direct Marketing.
> Overall development action plans, product rationales and implement
tactical steps necessary to ensure financial and strategic plans are
met. Also, introduce new distribution systems, sponsored and
unsponsored marketing and develop alternative media source as
appropriate.
ACCOUNT REPRESENTATIVE, Hirsch Wolf & Co., Inc.(Int'l Insurance Broker),
Brooklyn New York, Jul '91- Sept '92:
> General Insurance sales, conserve existing business and perform customer
service functions to nursing/convalescent homes.
> Sold property & casualty insurance and increased sales by 25% in the
first-half year and 20% thereafter. Prepare specific proposals and
presentations, providing insurance technical information.
> Review and advise on general insurance objective.
> Develop brochures and promotional materials for sales campaigns and
determine new markets for increasing sales.
EDUCATION:
MBA, Master of Business Administration, Saint John's University - Manhattan
Campus(Old name: The College of Insurance), New York City, USA - Dual
Concentrations: Finance and Insurance.
BA, Bachelor of Arts, The City University of New York at City College, New
York City, USA
- Major in Advertising Design & Illustration.
TEACHING APPOINTMENTS:
> Part-time MBA professor - School of economics and management, Shanghai
Tongji University - year 2005 - 2013. Teaching sales/marketing,
business negotiation, job placement courses to full-time MBA students.
> Teaching "New Product Launch in China market" MBA seminar to IEDE -
Institute for Executive Development (well-known European Business School
run by Laureate International Universities, founded Madrid, Spain 1991)
.
> Delivered an MBA seminar on "Internet - sales and marketing" to City
University of Hong Kong on Nov 18, 2008.
OTHER SKILLS:
> Languages : Fluency in English, Chinese Mandarin and Cantonese.
> Proficiency in Microsoft Office. Excellent Communication Skills.
Flexible. Problem Solving.