Manager Customer Service

Henry Escobar

***** ******* ***** ******** *****

Lake Worth, Fl. 33449

Telephone: Home: 561-***-**** Cell: 561-***-****

E-mail address: *****@***.***

Summary

Over 35 years in the restaurant business, with experience on back and front of the house,

including but not limited to: events planner, wine list creations, inventories, ordering,

employees hiring, scheduling, training.

Strong back ground in Fine dining.

Wine sommelier.

In this role, I achieved many recognitions and awards.

I feel that my expertise would be an asset in this role.

.

Experience:

PRIME CATCH RESTAURANT

Boynton Beach, Florida

From: September 2011 to October 2013.

Assistant General Manager,

In charge of front of the house, including but not limited to: Interviewing, hiring,

employees. Wine seminars and tasting. Reviewing, correcting, and, changing menus with

chef. Opening, and closing duties.

Award winning, Wine Spectator 2013.

CAPITAL GRILLE RESTAURANT

Boca Raton, Florida

From: May 2011 to September 2011

Fine dining server, In charge of menu presentation, sales, and assuring guest had a great

experience from beginning to end of their meal.

PRANZO CAFE AND BAR

Boca Raton, Florida

From: March 2007 to November 2010

Assistant General Manager/ General Manager,

In charge of restaurant operations, with responsibilities including but not limited to:

Hiring, training, orienting, scheduling new employees. In charge of wine list, wine tastings.

Employees seminars. Award winning wine list (Wine Spectator). Improved Catering sales,

by, together with chef, promoting events, and, inviting food editors to review the

restaurant.

The Addison Restaurant

Boca Raton, Florida

Restaurant Manager, Sommelier, January 2005 – March 2007

Responsibilities included: Achieve restaurant operational objectives by contributing

Information and recommendations to implement production, productivity, quality, and

customer service standards. Preparing and completing action plans.

Liquor inventory, ordering. In charge of wine purchasing, promotions and seminars.

Award winning wine list (Wine Spectator 2006).

Front of the house inventory, and, purchasing.

Hiring, orienting, training, and, scheduling employees.

Monitoring food presentation and, service.

PRANZO CAFE AND BAR

Boca Raton Florida.

Head Waiter/wine Sommelier, Manager,

June 2002 – January 2005.

Started as head server, in charge of: training new team workers, menu presentation,

descriptions, and, wine sales.

Part- time manager/ wine sommelier in charge of: hiring, training, coaching, new

employees. In full charge of wines including selecting products, buying, and, working on

wine list.

Full-time manager in charge of Restaurant inventories and ordering, Janitorial, produce,

liquor, wines, and more.

EDUCATION:

National Education Center, Scranton, PA.

1982-1984 2Yrs. Food & Beverage Management.

Queens College, Queens NY.

1979-1981 2 Yrs. Studies in Business and English Literature

AWARDS AND CERTIFICATIONS:

Management training seminars

Food service Manager Certificate

Wine sommelier certificate

A. A. A. 5 Diamond Award

Mobil 5 Star Award

Di Rona, Wine Spectator Award of Excellence.

Academy of wine & service excellence Award, 2004.

References, up on request

LANGUAGES: Ability to read, write and speak English, Spanish and Italian .

Contact this candidate