Customer Service Supply Chain U.S. Army Six Sigma

Frank D. Finocchio

**** ***** ******* ***** *** Unit 1

Redondo Beach, CA 90277

***************@*****.***

610-***-****

Objective

To obtain a Sr. Director or VP Level Leadership role in Operations,

Manufacturing, Logistics, or Supply Chain related field.

Experience

April 2012 to Nov 2013 - Director, Global Logistics & Inventory Management,

Beats by Dre

. Architect of global logistics; forward & reverse logistics plus global

WH/DC's

. Responsible for global 3pl contract negotiation, management and

approvals

. Responsible for global Trade Compliance & Customs

. Accountable for Global Inventory Management, cycle counts and

inventory reconciliation

. Created Global Reverse Logistics service centers in the U.S., HK, and

the Netherlands

. Architect of Global E-commence supply chain design and execution;

U.S., EMEA, APAC

. P/L responsibility of 100 million

. Manage global logistics & inventory teams; NA, Canada, LAT, EMEA, and

APAC

. Responsible for Supply Chain Design both new and existing

. Owner of Continuous Improvement to include, Six Sigma, Supply Chain

Solutions and Lean

. Responsible for Supply Chain Design in Brazil, Logistics, WH/DC, and E-

commence

. Reduced freight spend by 11 million collaborating on implementing lean

supply chain designs

. Collaboration; creating company policy, core values and performance

competencies

2010 to 2012 - Manager, Global Customer Care Group, Crayola LLC

. Global Leadership; Sales and Operations liaison

. Responsible for International Export and Direct Import Logistics

. Domestic/International Order Management and Customer Service-

Care/Order to Cash

. Responsible for CPFR Managers, Collaborative, Planning, Forecast and

Replenishment

. Nearly 1 billion in order management and multi-million operating

expense budgets

. Policy creation, standard operating procedures, vision, mission, and

objectives

. Six Sigma Green Belt and Lean Expert, reduced international customer

order process time by 10 days

. Responsible for Customer Service measures, Fill, On-Time and Perfect

Order

. Performance management - Annual/Semi-Annual evaluations

. Experience with SAP, WMS, AMAPS, Lotus Notes, Excel, Word, PowerPoint,

and Visio

2008 to 2010 - Manager, Supply Chain Optimization, Crayola LLC

. Executive-Level Project Management

. Total Cost of Ownership, focused on optimizing supply chains, reduced

lead-time by four weeks on average noting a $3.5 million cost savings

2008 vs. 2009

. Responsible for all new product supply chain designs

. Six Sigma Green Belt project, reduced lead-time and inventory carrying

cost by $400,000.

. Domestic and International Project Management, Mexico, China, etc

. Policy creations, SKU Life Cycle Management

. Creation of cost estimation tool, Mexico

2004 to 2008 - Team Manager Plastics Facility, Crayola LLC

. Sole responsibility for Plant Management, Plastics Facility

. Responsible for maintaining and setting plant financial budgets

. 3 shift accountability 20 to 40 employees

. Accountable measures, Safety, Quality, Efficiency, and Complete On-

Time

. CI/Kiazon Lean Expert - 14 trimester wins on global 5S, several

hundred thousand dollar improvement projects, i.e. focused on movement

reductions and value stream

. Expert on Self Directed Work Teams

1999 to 2004 - Team Manager Markers, Crayola LLC

. Responsible for manufacturing work teams, upwards to 80 employees

. Led technical and mechanic teams

. Accountable measures, Safety, Quality, Efficiency, and Complete On-

Time

. Led several Kiazon events netting efficiency and cost saving gains

1997 to 1999 - Service Engineer, Dorst America

. Technical training and sales support

. Rebuilt/retrofitted mechanical/electrical industrial machines,

powdered metal compacting presses 700 ton and below

. Technical travel upwards of 75%

1994 to 1997 - Industrial Mechanic, Martin Guitar

. Industrial Mechanic, service of 70 plus custom machines

. Rebuilt/retrofitted mechanical/electrical industrial machines

1989 to 1993 - Sergeant, U.S. Army

. Served Internationally in peace and war-time supporting efforts during

Desert Shield/Storm and the Cold War

. Part of VII Corps supporting the Big Red 1 with the 317th En. Bn.,

during the Liberation of Kuwait

. MOS - 63B20 Wheel and Track Mechanics, H8 Recovery Specialist

. Duty, Iraq, Saudi Arabia, Kuwait, Germany, Georgia, Missouri and

California

Education - BA Organizational Management with a Minor in Psychology - GPA

3.97

. 2001 to 2006 - Moravian College, Bethlehem PA

. 2006 to 2008 - Ashford University, Clinton, IA

Additional Education

. 2010 to 2011- Six Sigma Green Belt certified, Lehigh University

. 2011 - Customer Service Certificate Program, Northampton Community

College

. 1999 to 2012 - Toyota Way training at Crayola, CI, Lean, etc

. 1992 - Non Commission Officer's School, U.S. Army

. 1989 - U.S. Army Ordinance School of Mechanics

Select Awards Education/Business/Military

. 2011 - Premiere Choice Award, Crayola

. 2008 - Premiere Choice Award, Crayola

. 2008 - Summa Cum Laude, GPA 3.97, Ashford University

. 2007 and 2004 Extraordinary Performance Award, Crayola

. 2005 to 2006 - Alpha Sigma Lambda, Moravian College

. 2003 to 2008 - 5S/5M Top Score, CI Crayola

. 1989 to 1993 - Several service and achievement medals, National

Defense, South West Asia, Driver and Mechanic badge, Overseas ribbon,

Liberation of Kuwait, Good Conduct, Desert Storm commendation and an

Honorable Discharge

Contact this candidate