Media Communication

LYNNETTE SCALES

**** ****** **. ***** ********, GA 30088 404-***-**** or 404-***-**** ****************@*****.***

Executive Assistant, Traffic Coordinator, Admissions Counselor/Advisor, Sr. Customer Service Call Center Representative, Media Coordinator, Field Sales Representative, Real Estate Assistant, Receptionist, Administration Assistant, Travel & Hospitality Coordinator, Research Analyst Specialist, Promotions Assistant, Event Coordinator

Computer Skills:

• TIM Banner

•Internet ACT

• Ad Blocks Novar

•Enterprise Photo Workshop

• Τyping(55/68 wpm)

•Operate most office equipment, fax, and copy machines, multi-line

switchboard.

• Microsoft Office (Excel, Word, Publisher, Power Point, Access, Outlook)

Education: California State University of Sacramento Sacramento, CA

Bachelors of Arts & Science in Communications

Georgia Perimeter College Clarkston, GA

Center for Continuing & Corporate Education 06/2008

Certification: Event Coordinator

WORK HISTORY

Cox Media, Contract Specialist Atlanta, GA

06/2009-Present

• Maintenance of contracts may include: contract line revisions, contract

line pre-emptions and application of basic ad copy.

• Import and Activate Contracts.

• Understand, process and provide effective and timely resolution for all

Contract revision requests.

• Use pre-empt functionality as directed.

• Understand and apply ad copy as directed through basic ad copy instruction.

• Process next day start contracts by deadline.

• File and maintain paper and electronic documents as necessary.

FedEx, Sr. Customer Service Call Center Representative Atlanta, GA

06/2006-2009

•Answer inbound calls.

• Assist with tracking packages.

•Generate damaged call tags.

• Generate claims for lost or damaged packages.

•Assist with scheduling pick up’s.

•Order supplies for FedEx customers.

• Maintain & follow current FedEx SOP’s (Standard Operating Procedures).

Georgia Perimeter College Center for Continuing & Corporate Education,

Clarkston, GA

Enrollment Specialist 10/2007-11/2008

•Answer multi-line phone system.

•Process student registration using Banner.

•Process accounts payables and receivables.

•Provide on-site customer service.

• Provide enrollment advisement and consultation to prospective and current students.

•Responsible for maintaining supplies and forms.

• Assemble and process evaluation packets for instructors.

•Assist with coordination of room assignments.

•Maintain and update class schedules and classrooms.

Time Warner Cable, Traffic Coordinator Los Angeles, CA

08/2003-12/2004

• Schedule commercials per sales orders.

•Generate expired lines reports.

•Auto schedule daily logs through Ad Blocks and Novar system.

•Insert ad copy to contracts and contact the agency as well as the AE's (Account Representatives) for tapes.

Fox Television, Traffic Coordinator Los Angeles, CA

09/2002-08/2003

•Maximize the revenue generating potential of advertising orders and inventory.

• Input orders from Account Executives.

•Print confirmations and preempts for AE's (Account Representatives).

•Preempt spots that can't run.• Enter sales orders into the Enterprise system.

United Realtors Inc., Real Estate Assistant Los Angeles, CA

08/2000-09/2002

• Print out the "HUD" list to inform home buyers/investors when various properties are up for bid and the amount.

• View "The MLS" (Multiple Listing System) to retrieve property information for clients.

• Update information on "The MLS" with new property on the market for all Real Estate agents to view.

• Answer incoming calls and follow-up with client’s requests on property information.

KDIA Radio, Receptionist, Traffic & Promotions Assistant, Oakland, CA

02/1997-12/1997

•Greet, screen, direct station visitors and provide general station information.

•Assist with the development, execution of promotional events and giveaways.

• Input sales orders into the CBSI traffic system.

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