Service Customer

C ur r iculum Vitae

C lyde Godwin Rodr iguez

E mail: *****.******.*********@*****.***

PH: +971*********

Visa Status: from 29th Oct 2013 to 27th Dec 2013

Ticket Status: From 12th Nov 2013 to 10th J an 2014

OBJECT I VE:

Seeking a position to uti l ize my skills and abil it ies in the Industry that offers

p rofessional growth while being resourceful, innovative and f lexible.

CURREN T CAREER SUMMARY:

Working as a Technical / Customer Support Executive in AT &T Services for

I nternational Process / Integrated IT Help Desk Coordinator / Voice, Email and

Chat support / Total Work Experience: 1 years & 9 months.

Department: AT &T Managed Hosting Operations / Integrated Service Desk

1. Working in the Integrated Service Helpdesk, as a T ier1 Executive.

2. Coordinate with various support teams l ike Firewall Team, Network Team,

D atacenters etc, Project Managers, Client Service Managers and other

respective teams and management for an end to end customer support,

resolution and satisfaction.

Supporting Customer related issues l ike (Network, Server, Firewall and Data

3.

Center Quires and assigning them to the r ight team).

Responsible for working with the data center operations throughout the world.

4.

Responsible for working on bridge calls with the technicians on outages.

5.

Working on email and voice related quires.

6.

7. Review mails for Customers and determine course of action.

8. Resolves problems and discrepancies which may involve research and data

collection.

9. Worked on outlook email services.

10. Also have understanding about Active Directory directory services.

11. Also worked on TCP / IP quires.

PREV IOUS PROFESSIONAL EXPER IENCE:

Worked as Senior Technical Support Executive for International Voice Process.

Total Work Experience: 4 years & 3 months

Company: H induja Global Solutions Ltd, India Designation: Senior Technical

Support Executive Aug 31 2007 – 8 Nov 2011

st th

CORE RESPONS IB I L I T I ES:

D EPARTME N T: REPAIR ESCALAT IO NS LEVEL 1, 2 and 3

Responsible for assistance and co-ordination of all services and functions

w ithin the office, supporting the clients, solving generic as well as customer

specific issues, providing accurate and timely information to the managers

on daily basis.

Formed and maintained a strong network across working group and

departments.

Interacting with Tech- l l l Managers regarding scheduling, staffing &

capacity of the Technician.

Acquiring the best quality points in the team based on AHT.

Online troubleshooting with US Telephone companies [AT &T, Verizon,

Qwest] CO, Field Service Technicians.

Worked on TCP / IP related quires, DHCP, LAN /WAN troubleshooting.

Have Basic knowledge about CCNA.

Worked with the NOC regarding Customer related quires.

CL IE N TS : COVAD Communications,

T he first company to commercially deploy DSL own and operate the largest

n ational broadband network. COVAD is also a key supplier of high bandwidth

access for telecommunication service providers l ike AT &T Internet Services, AOL

a nd EarthL ink. COVAD has been delivering business - class broadband since

1996, with over 500,000 l ines in service and are currently available in 44 states.

PERSONAL SKI LLS:

Comprehensive problem solving abilities, excellent verbal and written

communication skil ls, abil ity to deal with people diplomatically, wi l l ingness to

learn team facilitator hard worker.

ACH I EVEME N TS:

Received HGSL TOP GUN AWARD for the best individual performance.

HGSL OUTSTANDING AWARD for the best team performance.

KAIZEN AWARD for the successful completion of the project.

Received Client and Customer appreciations.

ED UCAT IONAL QUAL IF ICAT IO N:

BCOM: Completed in the year 2011

I T I in Electronics: Completed in the year 2005 - 07

SSLC: Completed in the year 2005

PERSONAL PROF I LE:

Hobbies: Soccer,Interested in Dance and beat boxing.

D ate of Bi rth: 14 Jan 1989

Gender : Male

N ationa lity : Indian

Languages Known : English, H indi, Kannada and Tamil

Permanent Address: No: 113, 2nd main, 2nd cross Viveknagar further Ext,

B angalore:47, I ND IA

DECLARAT IO N

I hereby declare that the above-mentioned information is correct up to my

k nowledge and I bear the responsibil ity for the correctness of the above-mentioned

particular.

Place: Dubai

(U.AE.)

Contact this candidate